Job Summary:

The Admissions Coordinator role is responsible for the timely response to admissions center inquiries in order to process and direct the admission of those seeking treatment at Mainspring Recovery.

Responsibilities include:

• Receive and process inbound inquiries from phone, fax, text, email, and chat for patient seeking substance use disorder care.
• Assist with potential referrals to higher levels of care as needed.
• Assess potential patient’s treatment needs, locating a time for patient to complete an intake assessment.
• Document patient assessment accurately and promptly into medical record, ensuring all pertinent information is entered in quick and efficient manner.
• Effectively determine, communicate, and collect necessary finances due upon admission to the facility.
• Maintain positive relationships with potential patients, family members, referents, and other community members.
• Follow up with daily scheduled admissions and intakes.
• Provide compassionate, knowledgeable customer service to a wide variety of people calling in to the Admissions Center.
• Work with Recovery Support Specialists and other facility supervisors to fulfill other day to day tasks as needed.
• Excel in teamwork, working in unison with all staff to ensure positive patient experience.

Minimum Qualifications:

EDUCATION/CREDENTIALS

• High school or GED Required, Associates or Bachelor’s degree in Human Service field with Addiction Credentials preferred.

EXPERIENCE

• Prior experience working in an inpatient mental health/addiction treatment center preferred. Experience working in a team setting.

KNOWLEDGE AND SKILLS:

• Understanding of 12 Step Recovery process Proficiency in Microsoft Excel and Office
• Ability to adapt and change focus to new tasks or goals. Ability to negotiate or overcome barriers.
• Attention to detail - documentation skills. Demonstrate excellent interpersonal communication skills. Ability to motivate those seeking treatment.
• Ability to connect and empathize with patients and families seeking treatment.

Mainspring Recovery conducts as needed, job-related background checks, fingerprints, drug testing, TB testing, verification of employment history and/or reference checks prior to employment.

Mainspring Recovery is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.

Job Type: Full time, 40 hours per week, shift work 11:30am-8:00pm Monday-Friday and weekends may be required.