• Annual Salary Range: $70,000.00-$95,000.00 US Dollars
  The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.

Position Summary: 
The Operations Manager role position is accountable for cultivating and maintaining optimal client relationships through Integrated Facility Solutions (IFS) management for a designated site in a cost-effective manner. Also responsible to positively impact for all ABM contracted service lines. Individual is responsible for delivering a high level of customer service through the timely completion of work orders assigned to ABM service groups. The oversight for this role entails but is not limited to planning and scheduling, site safety audits, quality inspections/ audits, sub-contractor management to SOW, personnel hiring and terminations, client KPI’s, contracted SOW alignment, operational optimization, cost controls and reports. The Operations Manager is responsible for janitorial and maintenance facility services in Dublin, VA. Also responsible for weekly visits to partner site in Salem, VA. This position reports to the Regional Account Manager and interacts with the client on a daily basis. Supervises 30 direct and indirect reports.

Job Duties and Responsibilities:

• Ensures optimal customer relations by maintaining constant communications with site stakeholder. Provides high quality operations service to assure proper performance of staff and sub-contractors.
• Acts as primary liaison for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently.
• Provides regular monthly KPI’s and analysis to client and ABM management team. Presents ad-hoc status reports as necessary to keep meet client’s needs to help reduce risk and ensure smooth operations.
• Provides appropriate data and supporting narrative for Client Business review (CBR) meetings with client encompassing all ABM services and sub-contracted work.
• Prepares, recommends and administers with assistance from Regional Manager, monthly Operational meeting data and KPI’s - Reports exceptions and adjusts as necessary with approved solutions.
• Complies with client and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
• Ensures that federal, state and local regulatory requirements are met including DER, OSHA, EEO, ADA, etc.
• Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the client.
• Helps to negotiate major service contracts (e.g. snow removal, window washing, fire alarm system, elevators, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with ABM corporate/regional technical staff as appropriate.
• Monitors service contracts to ensure compliance; addresses and resolves any contract disputes with aid of leadership.
• Manages ABM purchasing program; approves major purchases; audits purchasing delegated to subordinates.
• Ensures that staff receives adequate technical, administrative and other training; participates in training individually.
• Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies.

*Job duties may be modified at any time

Minimum Qualifications:

• High school diploma or GED (Degree in Business Administration or similar field experience preferred)
• 3-5 years’ experience in a service-related field with a focus on operations management
• Client-focused background with desire and ability to advance the company’s mission in delivery best-in-class services that deliver measurable results to our client
• Strong computer skills
• Collaborative leadership style that emphasizes openness and fairness
• High sense of urgency tempered with strong attention to detail
• Demonstrated commitment to equal employment opportunity and company diversity, equity and inclusion practices

Work Environment:

• General office environment
• Shop environment
• Possibility of exposure to Boiler Operations environments
• Some exterior/outside environment

Organizational Relationships:

1. Reports to the Regional Account Manager, but interacts with client directly on a daily basis

2. Supervises 30-50 Direct Reports and has oversight to ensure compliance

3. Oversees partner site location is Salem, VA 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.