Summary:

Reporting to the IT Manager, the incumbent provides front-line technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems as necessary. Responsibilities also include maintaining accurate records of support tickets and resolutions, assisting with system configurations, and ensuring customer satisfaction through clear communication and timely resolution of issues.

Essential Job Functions:

Set up, maintain and repair computers and digital networks

Provide technical support to individual users

Analyze systems

Manage and store data

Required Competencies

Seneca Tank core values

Serve the customer above all else

Do what you say you will do

Understand the value of reputation

Whatever you do, do it well

Put in more than you take out

Ability to read, write, speak and understand English

Ability to balance conflicting priorities

Ability to read, sort, check, count, and verify numbers

Ability to operate hand and power tools

Ability to operate a computer and utilize various software applications

Mechanical skills

Memorization skills

Ability to get along well with others

Ability to communicate effectively both orally and in writing

Skill to read measuring tools

Physical Demands:

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects

Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet without correction, color vision, depth perception and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions

Safety:

Follow policies found in Seneca Tank's Safety Manual.

Special Conditions of Employment:

Must meet and maintain Company insurability standards

Qualifications:

High school diploma or equivalent.

Basic knowledge of computer hardware, software, and operating systems. This may include familiarity with Windows, macOS, Linux, and Microsoft Office. Additionally, understanding networking concepts, troubleshooting techniques, and help desk ticketing systems would be beneficial.

Prior experience preferred but not required.

• Upon receiving a conditional offer of employment, job candidates are required to pass a pre-employment physical and drug-screen.