You will investigate and maintain total loss auto claims. Determine liability, secure information, reviews coverage, arrange appraisal, and settle claims.

We are looking to fill 2 openings. You will report directly to the Total Loss Manager. Preferred candidates will have total loss experience and their claims adjuster license.

Position Compensation Range :

$55,000.00 - $90,000.00

Pay Rate Type : Salary

Salary

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• You will investigate the origin and cause of claims by contacting the appropriate parties, including insureds, claimants, agents, attorneys, contractors, experts, the special investigation unit, other adjusters, and public personnel.
• You will identify complex issues and seek assistance. Handle claims on a good faith basis.
• You will handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• You will conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• You will respond to customer inquiries, makes appropriate decisions and closes file.
• You will interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• You will proactively provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Specialized Knowledge & Skills Requirements

• You will demonstrate experience providing customer-driven solutions, support, or service.
• You will demonstrate experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• You will demonstrate experience handling moderately complex claims, or other equivalent experience.
• You will have solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• You will have solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Travel Requirements

• Up to 10%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting / standing.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.

an affiliate of American Family Mutual Insurance Company, S.I.

• In this primarily home-based role, you will spend 4 days per week working from home. Candidates must reside near of one of the following locations : Madison, WI 53783;
• Boston, MA 02110; Atlanta, GA 30303; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034;

Nashville, TN 37214; Atlanta, GA metro area.

LI-Remote

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role."

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.

We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

LI-MR1

Last updated : 2024-06-03