10 Jobs in Delray Beach, FL
Opal Collection & Affiliates Call Center and Revenue Office is Hiring a Call center agent Near Delray Beach, FL
Call Center Reservation Agent Job Summary : Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information.
The call center reservation agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to turn every call into a booking.
We offer both full and part-time year-round positions and are open 7 days a week from 7am to 11pm, including holidays.
Benefits
- for our Call Center Reservation Agents :
- Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability
Paid Time Off
401(k)
Free Associate Parking
Hotel Discounts with all affiliated properties
Compensation : $14 / hour DOE
Benefits available to full time employees*
Responsibilities for the Call Center Reservation Agent :
- Answer phones and assist guests in making, altering, or canceling reservations
- Answer all phone calls promptly and in a courteous manner
- Be knowledgeable of hotels and resorts including but not limited to room types, resort operations, outlets, policies, and amenities
- Have a complete knowledge of current rates, special rates and packages and know which benefits are included in each
- Accurately record and secure all required information from the guest when making a reservation, including any requests or comments
- Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest
- Be aware of and adhere to the rules and regulations of the Call Center
- Assist with inputting manual reservations including but not limited to third party such as internet and wholesale
- Perform daily office duties and any other projects assigned by the Team Lead, Supervisor or Manager
Qualifications for the Call Center Reservation Agent :
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency
- A minimum of 1 year of Previous Call Center or Hotel Front Desk Experience Required
We are an Equal Opportunity Employer.
This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
Last updated : 2024-04-27
Job Summary
Full Time
$35k-46k (estimate)
04/28/2024
06/21/2024
The job skills required for Call center agent include Call Center, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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