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Kestra Financial
Deerfield, IL | Full Time
$47k-60k (estimate)
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Client service representative
Kestra Financial Deerfield, IL
$47k-60k (estimate)
Full Time | Investment Management 3 Months Ago
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Kestra Financial is Hiring a Client service representative Near Deerfield, IL

Here at David A. Marcus and Associates, Inc., we have been helping our clients protect their current wealth and create long-term financial plans for more than 35 years.

In addition to providing clients with a well designed strategy to help them achieve their own goals, our firm also specializes in corporate benefits and estate planning.

Being a "full service" firm allows for us to better service our client needs from personal investing and retirement planning to life insurance, long term care insurance, and even health insurance benefits.

Primary Duties Include :

  • Regular client interaction including appointment scheduling and correspondence; answer incoming calls when needed and direct / take messages appropriately and according to firm guidelines.
  • Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
  • Build relationships with the personal wealth and retirement plan clients by acting as the main contact for phone and written correspondence
  • Develop new client relationships and add new clients primarily from referrals of existing clients as well as by developing their own referral sources
  • Assist in client or 401k meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
  • Successfully partner with our back office for new account establishment, account maintenance, and compliance
  • Process, submit, and service all account paperwork / requests; follow through to completion utilizing paperless procedures (including eSignature) where available
  • Deposit checks received and maintain check blotter in adherence to compliance guidelines
  • Maintain client information in the CRM database
  • Manage multiple and competing priorities on a daily basis in pursuit of business objectives
  • Other responsibilities as assigned by the Registered Investment Assistant or the Advisor in order to support our client needs

Requirements

  • Bachelor's degree in a business-related field preferred
  • The ideal candidate will have 2 years of experience in administrative support in a professional environment.
  • Previous experience in financial services a plus
  • Advanced computer skills (Outlook, Word, Excel and Power Point)
  • Excellent communication skills, both verbally and in writing
  • Ability to build relationships with clients and internal partners and influence others without direct control
  • Smartoffice CRM knowledge a plus
  • Series 6 and 63 or 7 and 65 / 66, or ability to obtain within a certain time period
  • Last updated : 2024-05-12

Job Summary

JOB TYPE

Full Time

INDUSTRY

Investment Management

SALARY

$47k-60k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/28/2024

WEBSITE

kestrafinancial.com

HEADQUARTERS

Austin, TX

SIZE

200 - 500

INDUSTRY

Investment Management

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The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

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Promoting and maintain positive customer relations utilizing service excellence techniques.

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Client service representatives are responsible for taking care of users who have a hard time with some business element.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Have an understanding and reception to clients' needs and give proactive customer support.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

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Should have a proven customer support experience or experience as a client service representative.

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Learn to resolve problems and prevent client dissatisfaction.

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Step 3: View the best colleges and universities for Client Service Representative.

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