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Danta Technologies
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Desktop Engineer
Danta Technologies Deer Park, NY
$60k-77k (estimate)
Contractor | IT Outsourcing & Consulting 1 Month Ago
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Danta Technologies is Hiring a Desktop Engineer Near Deer Park, NY

Hi
My name is Srikanth and I'm an IT recruiter at Danta Technologies
we have immediate position for Desktop Support L1 with Service Now (Onsite). Please find the complete job description given below. if your comfortable, kindly please share your updated resume to sri@dantatechnologies.net
Position: Desktop Support L1 with Service Now
Location: Deer Park, NY (Onsite)
Duration: Long Term
Pay Rate: Max $21/hr on W2 All Inclusive
Job DescriptionAn expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
Experience in handling and liaising with multiple vendors/Partner/Teams.
Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Summary

JOB TYPE

Contractor

INDUSTRY

IT Outsourcing & Consulting

SALARY

$60k-77k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

06/26/2024

WEBSITE

dantatechnologies.com

HEADQUARTERS

LAKE SAN MARCOS, CA

SIZE

25 - 50

FOUNDED

2013

CEO

AMISHA BODIWALA

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Desktop Engineer positions, which can be used as a reference in future career path planning. As a Desktop Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Engineer. You can explore the career advancement for a Desktop Engineer below and select your interested title to get hiring information.