Position Summary

The IT Support Specialist position is responsible for technical work involving PC hardware, software, and peripheral equipment operation and support. Employees in this position are responsible for coordinating the assignment and processing of work orders and requests for service for all College sites by operating computers and peripheral equipment using a PC or online terminals. Perform PC technician duties while in designated areas. This position will also create and assist in developing and delivering training materials for common help desk issues. Work involves the application of initiative and independent judgment. This position reports directly to the Director of Information Systems under the umbrella of the Dean of Administration. Listed below are the primary responsibilities for this position; however, the IT Manager may assign other professional duties to meet the College’s needs.

Essential Duties and Responsibilities

• Performs system (internet, web services, e-mail) checks daily and notifies appropriate personnel.
• Responds to user problems; assists in identifying computer software and hardware malfunctions and initiates corrective action to maintain workflow.
• Receiving duties for IT department: properly accounting for the location of incoming goods, assuring no damaged items are received, inventory tracking, and matching shipments with purchase orders.
• Demonstrates computer literacy, such as the ability to utilize current technology to communicate, collect and analyze data.
• Installs and configures various devices and hardware; performs upgrades.
• Administers, operates, troubleshoots, and supports data networks.
• Maintains proper documentation and professional training.
• Trains faculty and staff on the proper care and use of computers, printers, and peripherals.
• Troubleshoots, maintains, and upgrades student and administrative computer workstations.
• Exemplifies attention to detail; ensures efficient and timely completion of projects.
• Assures program compliance with Department of Corrections administrative regulations and protocols relating to telecommunications.
• Develops, implements, and manages security procedures as required to protect the program’s networks, systems, and data.
• Travels as needed among various ISTC campuses to evaluate issues; satisfactory driving record required.
• Regularly required to stand, reach with hands and arms, use hands to handle or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; climb or balance.
• Regularly required to maneuver up to 60 pounds; specific vision abilities required; close vision, distance vision, color vision, etc.
• Advises the Director of Information Systems of any areas of concern.
• Must be eligible to enter any/all Department of Corrections (DOC) facilities to perform the job duties and must maintain this status for continued employment.
• Possesses an understanding of and commitment to the philosophy and mission of a community and technical college.
• Possesses a sensitivity and commitment to cultural diversity.
• Complies with any applicable guidelines and policies set forth by the Alabama Community College System (ACCS) Board of Trustees, the Alabama Community College System, and J.F. Ingram State Technical College.

• Excellent written and verbal communication skills.
• Ability to make independent judgments, solve problems, provide leadership, and work with diverse groups.
• Excellent organization skills, being attentive to detail, and having the ability to prioritize multiple tasks.
• Willing to be flexible with work schedule as workload dictates.
• Understand and maintain confidentiality and professional integrity.
• Reliable and punctual.
• Ability to establish and maintain effective working relationships with others internal and external to the college.

Qualifications

Bachelor’s degree in Computer Information Systems or related IT field; one (1) year of experience supporting a technical helpdesk in resolving hardware, software, and network issues OR a minimum of two (2) years (96 quarters or 64 semesters hours) of postsecondary education from an accredited institution and a minimum of one (1) year of experience supporting a technical helpdesk in resolving hardware, software, and network issues is required. Experience working in a correctional environment; experience with managing security camera systems is preferred.

Application Procedures/Additional Information

General Information: J.F. Ingram State Technical College is a postsecondary correctional education institution. Our mission is to provide quality educational services to individuals incarcerated in central Alabama’s correctional facilities. The student population served is diverse in age, race, educational, economic, and cultural background.

• Online employment application
• Current resume
• Copies of college transcripts