Job description

Job Purpose:

Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of all patient appointments. Reports to Practice Manager/CEO

Duties:

ESSENTIAL CHECK-IN FUNCTIONS

1. Patient registration to include all new patient data entry and updates to existing patient accounts. Relay necessary messages to clinical staff with regards to patient’s appointment.

2. Verification of patient insurance coverage to include eligibility and benefits. Documentation of benefit verification in patient’s electronic file as appropriate. Confirmation of active referral on file for scheduled appointments.

3. Collection of applicable co-payments and collections of outstanding balances as documented by the CBO from patient’s upon check-in per company protocol. Posting of patient payments in computer system.

4. Balance receipts daily and reconcile daily work processes. Completion of bank deposit slips to correspond with daily receipts. Immediate notification to supervisor of any discrepancies in balancing procedures.

5. Maintain physician schedules ensuring that patients are scheduled properly. Rescheduling of patients as necessitated due to schedule changes.

6. Answer incoming phone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed.

7. Scanning of all patients’ (demographic) paperwork to patient chart and assist with other scanning projects

ESSENTIAL EMR CHART PREP FUNCTIONS:

1. Review of all patient demographic forms on file for scheduled patients. Identification of forms needing to be updated by patients’ coming in for appointments at least 48 hours prior to scheduled appointment.

2. Verification of patient insurance coverage to include eligibility and benefits. Documentation of benefit verification in EMR as appropriate.

3. Retrieval of updated referrals for scheduled appointments as mandated by patient’s insurance plan.

4. Maintain physicians’ schedules ensuring that patients are scheduled properly.

5. Rescheduling of patients as necessitated due to schedule changes.

ESSENTIAL GENERAL REQUIREMENTS:

1. Maintains strictest confidentiality and HIPAA compliance.

2. Gets along well with others. Conducts themselves in a professional and courteous manner at all times with co-workers, patients, physicians, vendors and all others.

3. Participates in all other communal job duties necessary for functioning of the office.

4. Attend meetings as required

5. For bilingual speaking employees, act as translator to assist patients and others that may have a need.

6. The jobholder must demonstrate competencies applicable to the job position.

EDUCATION: High School diploma or GED

EXPERIENCE: Minimum of one year of medical business office experience preferred. Excellent customer service skills, computer skills, CPT and ICD-10 coding and general knowledge of medical terminology required. Familiarity with medical billing, collection procedures and prior experience with EMR computer applications preferred.

KNOWLEDGE:

1. Knowledge of patient registration procedures

2. Knowledge of medical terminology

3. Knowledge of grammar, spelling and punctuation to type patient information.

SKILLS:

1. Skill in operating a computer, copy machine, fax machine, scanner and multi-line telephone.

2. Skill in multi-tasking and preparedness to cover other front office functions as necessary

ABILITIES:

1. Ability to speak clearly, concisely and compassionately.

2. Ability to read, understand and follow oral written instructions.

3. Ability to establish and maintain effective working relationships with patients, employees and the public.

PHYSICAL/MENTAL DEMANDS:

Work requires hand dexterity for computer, telephone and other office machine operation, stooping and bending for supplies, sitting for extended periods of time. Prolonged computer use may cause eyestrain.

ENVIRONMENTAL/WORKING CONDITIONS:

Work is performed in an office environment and involves frequent telephone and consistent face to face contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Individual may be required to travel to other locations for coverage as dictated by need. Contact involves dealing with sick people.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person