The purpose of this classification, under limited supervision, for Citywide Telecommunications is to research, design, plan, organize, manage, configure, operate, and control the implementation and maintenance of software, computer hardware, and telecommunications systems.
Employees in this classification primarily perform administrative and technical work. The position is responsible for reviewing and procuring hardware, software, and support services, including invoice reconciliation and payment.
Incumbent manages processes and relationships for successful completion of projects and tasks. Employee must demonstrate effective communication skills, establishes, and maintains working relationships with customers, co-workers, and vendors. Employee provides technical support and training to users and staff. Employee participates in strategic planning, budgeting, accounting, and contract management.
Work is performed under supervision of the Chief Information Officer, Telecommunications Manager, or delegate, and is reviewed for technical accuracy and professional standards through conversation and observation of results achieved. Performs other related duties as required.