POSITION SUMMARY :

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Quad Cities seeks an Intake, Assessment, and Referral Case Worker. Through the Preferred Communities Intake, Assessment and Referral (IAR) program, this position will provide case management services to Ukrainian Humanitarian Parolees.

Case management responsibilities will include activities such as assistance in accessing public benefits, housing, medical service provision, and referrals to legal services.

This position provides services to Ukrainians primarily residing in Burlington, Ft. Madison, Mount Pleasant, and Muscatine, IA.

This is a limited term position funded through a grant agreement until September 30, 2024 and is contingent upon funding extension.

Role & Responsibilities

• Ensure that eligible immigrants promptly are enrolled in public benefits, obtain necessary documentation, receive health screenings, and, where necessary and desired, obtain clothing & household items, secure internet access, and facilitate enrollment in English classes.
• Conduct comprehensive assessments with immigrant families, develop individual Self-Sufficiency Plans, and facilitate connections to appropriate services.
• Assist immigrants in scheduling and attending appointments with social service and medical providers, at times providing transportation.
• Provide education / orientation to families around paying housing and utility bills and connect them to financial resources when appropriate.
• Fulfill and properly document provision of case management services as required through the Preferred Communities IAR 90-day program.
• Maintain timely and accurate client files, case notes, and reporting records.
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Collaborate with volunteers and the Volunteer Coordinator to support the work of volunteers engaging with clients to meet the goals of the client’s service plan.
• Other duties as assigned

Knowledge, Skills, & Abilities

• Highly self-motivated with strong follow-through and ability to work independently
• Adaptable and comfortable working in a fast-paced environment
• Strong mediation and problem-solving skills
• Cross-cultural experience and / or knowledge of the refugee / immigrant experience
• Direct-service experience with vulnerable populations preferred
• Excellent communication skills with people of varying English levels
• BSW preferred
• Understanding of social service provision in Southeastern Iowa

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and / or acknowledge World Reliefs , , and
• Bachelor’s degree or one-year experience working in an office environment similar to social services
• MS Office skills required
• Ability to work a flexible schedule including occasional early mornings, evenings, and / or weekends
• Valid drivers license, access to reliable vehicle and clean driving record
• Ukrainian / Russian bilingual communication

$18 - $19 an hour$18-19 World Relief offers a competitive benefits package (25 hours per week) : - Medical, Dental, Vision- Offer 16 company Paid Holidays 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs : Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield InsuranceWorld Relief pays 100% for eligible employees : - Group Term Life (employee, spouse, and children)- Long Term & Short-term Disability- Accidental Death and Dismemberment (AD&D)- Long Distance Travel Insurance World Relief offers a competitive benefits package for Part-time positions (less than 25 hours per week) : - Offer 16 Paid Holidays - Sick time available as required by state / local law All part-time employees are eligible for the following benefits : - Employee Assistance Program (EAP) World Relief - Retirement : - Eligibility : After 1000 hours in a year - Automatically enrolled at 4% - 401K & Roth through Fidelity - WR matches up to 4%, then an additional quarter percent up to 10% World Relief Discounts (Immediately Eligible) : - Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT : ·General office setting.

World Relief also offers hybrid and remote schedules for limited positions. ·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

• Year-end archiving activities involve repeated lifting and bending.·Physical, emotional and intellectual demands·Equipment used : Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This position description is not all-inclusive and is always under review.

Last updated : 2024-05-24