Join the Service Motor Company Team – Make our Family your Home!

Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team.

Why Service Motor Company?

At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:

1. First Shift Hours: Say goodbye to late-night shifts and irregular schedules. We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.
2. Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.
3. Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.
4. Comprehensive Benefits Package:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• 401k Retirement Fund with company match

1. Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1
• Paid Holidays
• Paid Sick Days

1. Employee Perks: Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.

At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction.

If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here!

Summary

The Parts Manager is responsible for guiding and aligning the customer experience in the parts department at an individual store. In addition, the Parts manager oversees activities throughout the dealership as part of the store management team.

Required Education and/or Experience

Associate degree or 2-year Technical Degree in a related field

3-5 years of Management experience

3-5 years of parts related experience

Supervisory Responsibility

This position has supervisory responsibilities. 

Qualifications 

All Service Motor Company employees are expected to have a friendly, positive attitude, sense of urgency, and ability to problem solve. The following qualifications are required for this position:

• Excellent and proven leadership skills (Coach and mentor teammates)
• Proficient with Microsoft Suite projects such as Excel, Word, and Teams 
• Able to learn and master Dealer Business System (DBS – Intellidealer)
• Basic math skills (Understanding of mathematical concepts)
• Excellent customer service skills.
• Strong sales skills (Understanding of the sales process)
• Ability to see, with or without the use of vision aid devices.
• Ability to operate a forklift/powered industrial truck.
• Positive attitude, strong work ethic, competitive spirit, and passion to provide solutions.
• Excellent verbal and written communication skills (able to articulate clearly and concisely)

Essential Duties and Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops annual/monthly/daily plan for parts department. Establishes clear, concise goals and corrective actions plans.
• Assists with all parts department functions as needed, including assisting customers or technicians with acquiring parts, answering department phone calls, shipping, and receiving.
• Prepares staff work schedules to ensure the department is always staffed, including the after-hours on-call schedule.
• Manages parts inventory.
• Monitors parts levels based on demand, move parts that are not in demand.

• Understands inventory depth and breadth.
• Reviews parts orders and orders parts.
• Returns parts to manufacturers in a timely manner and returns parts no longer deemed necessary.
• Investigates and resolves discrepancies in parts inventory.
• Oversees cycle counts.
• Markets products in showrooms (general and seasonal) and rotates inventory based on product sales.
• Looks up pricing and availability of parts requested by other departments.
• Tracks lost sales.
• Provides input and assists with creating the department budget. 
• Reviews financial reports and takes corrective action if goals are not being met.
• Supervises parts department employees, including interviewing candidates, training, evaluating performance, and communicating department and company information.
• Participates in Saturday parts counter and after-hours rotation schedule.
• Participates and helps organize Customer partnership visits.
• Participates in company events, community events, and trade shows.
• Works closely with all departments to acquire parts in a timely manner.
• Participate in daily service walk arounds.
• Promotes customer programs provided by Service Motor Company.
• Responsible for financial performance for the entire parts department.
• Responsible for monthly review of financials with Executive Team including core metrics including inventory turns, revenue, margins, obsolete inventory, lost sales and price exceptions by store, customer, and employee to identify opportunities.
• Works with Management team to establish sales goals and hold team accountable.

• Directs parts purchasing efforts to balance needs of the company, customer, and vendors.
• Works collaboratively with service management team to identify stocked inventory need to support shop repairs.
• Works closely with parts vendors to negotiate preferred pricing and programs to maximize profitability and customer satisfaction, select quality products and suppliers, and ensure vendors provide adequate training opportunities.
• Works with managers, HR, and owners to identify and maintain appropriate staffing levels.
• Ensures clean and safe working environment for employees.
• Collaborates with marketing manager and vendors to decide on promotions.
• Guides parts team to ensure compliance with company policies for recruitment, hiring, training, and disciplinary actions.
• Responsible for conducting monthly one on one with all parts team members and creating employee development plans as needed.
• Works collaboratively with service team to achieve company goals.
• Participates in vendor and company sponsored management meetings and trainings.
• Provides training and coaching for parts team members.
• Develops annual capital expense budget.
• Work closely with factory and supplier field service & warranty teams.
• Develops annual parts plan to outline current and future needs, problems, and opportunities.
• Help identify and create improved organizational and department level processes.
• Guides parts team in building strong customer relationships by providing superior customer service and a positive, problem-solving approach to every interaction.

Core Competencies

All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.

• Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success.
• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.
• Technical skills: Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others. 
• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.
• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.
• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.
• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.
• Learning skills:? Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment.? Keep skills current and have the curiosity to develop new skills?

Physical Requirements

This role requires frequent use of hands and fingers to handle tools, controls, and objects while sitting. Additionally, it involves standing, walking, reaching with hands and arms, and occasionally lifting objects weighing up to 50 pounds. These physical demands are standard for effectively carrying out the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities to meet these essential functions.

Work Environment

You'll work in both an office and service setting. The office offers consistent light, sound, and temperature, with standard equipment like computers and phones. In the service area, you'll handle diesel engines, endure loud noises, and adapt to temperature changes using standard equipment. In this role, you will collaborate with colleagues and customers in the office (a clean production environment) or the service area (a vibrant industrial production environment). 

Other Duties

The above statement reflects the general details necessary to describe the principle functions of the position described and shall not be construed as a detailed description of all work requirements that may be inherent in the position. Duties, responsibilities, and activities may change at any time with or without notice.