Job Description

The AgriSafe Network has an opening for a full time IT and Technical Support Specialist located in our Covington, Louisiana office.

AgriSafe is a national 501(c) (3) nonprofit organization representing health and safety professionals who strive to reduce health disparities found among the agricultural community. Under the direction of the Chief Financial Officer, this is a 40-hour/week opportunity. It is designed for a customer focused professional who is self-directed, possesses strong interpersonal skills, and values a team approach.

The IT & Website Developer will manage the organization’s hardware and software inventory and support activities on AgriSafe’s website and Learning Management System. This position will require experience working with SmartSheet, Microsoft 365, and Adobe Pro. AgriSafe has an online training presence, and at times, this position will be a public-facing job. You will be responding to help requests from clients/learners and are expected to resolve issues professionally and expeditiously.

Responsibilities include:

• Strong understanding of SmartSheet functionalities, including dashboards, reports, and workflow automation. This position would also require integrating with external systems and customizing solutions to meet business needs.
• Monitor and track program progress within SmartSheet, identifying and resolving any issues or risks that may impact program report delivery.
• Provide technical assistance to clients seeking support on the AgriSafe Learning Lab (Elevate LMS).
• Respond to requests for assistance from AgriSafe members trying to set up or access member benefits including forums, trainings, and badging (HigherLogic)
• Perform website maintenance tasks as directed.
• Implement and manage the Microsoft Office 365 services, including SharePoint, Planner, Excel, Word, Teams, and Outlook.
• Stay up to date with industry trends, best practices, and emerging technologies related to IT management.
• Identify opportunities for process improvements and drive efficiency initiatives within the IT program management function.

Required Qualifications:

• Bachelor’s degree in relevant field of study
• Prior project management experience using SmartSheet
• Microsoft Office suite expertise

Ideal candidates would have experience working with association management systems, learning management systems, and/or maintaining a database of contacts. Excellent customer service skills, including verbal and written communication, are essential. The candidate must possess the flexibility to adapt to an ever-changing environment, handle multiple priorities, and have an eye for detail. In addition, high computer proficiency is required. Training on the specifics of the LMS, AMS, and forums will be provided; we need someone with a willingness to learn.

COVER LETTER REQUIRED BEFORE AN INTERVIEW IS CONSIDERED

Schedule:

• 8-hour shift
• Monday to Friday

Work Location: Covington LA

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Type: Full-time

AgriSafe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Paid time off
• Professional development assistance
• Retirement plan

Compensation package:

• Holiday pay
• Performance bonus

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Covington, LA 70433 (Required)

Work Location: In person