3 Jobs in Covina, CA
Covina Hills Chevrolet is Hiring a BDC Service Representative Near Covina, CA
The Business Development Center Service Call Representative focuses on making phone calls to service customers based on priority call lists and assists with incoming calls from service customers.
ESSENTIAL DUTIES
Each BDC representative will be held responsible for 100 phone calls per day.
Outgoing and incoming phone calls will monitored for proper customer handling
Focus on bringing in supplemental service business to the dealership by diligently following on:
- Each BDC representative should be held responsible for 100 phone calls per day.
- CSI calls must be completed by both BDC Sales and Service. Any issues must be brought up to either the Sales Manager or the Service Manager so it can be resolved as soon as possible.
- Understanding how Customer Viewpoint scores work and maintain a score higher than group average in both Sales and Service is a must.
- Downloads and follows up on all dealership manifest and opportunities lists.
- Answers all inbound profit center calls – sales, service, parts and body shop.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Contacts all no-shows to reschedule missed appointments.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns.
- Must also assist in the follow up of after service calls.
- Works on service drive contacting customers for test drive opportunities.
Have good phone etiquette, good documentation skills, eager to learn and grow in the position
QUALIFICATIONS
A successful Business Development Center Service Call Representative must be willing to learn product knowledge, have professionalism and empathy that customers look for today. Communication is extremely important in a BDC department as it contributes to team-building with all dealership departments.
EDUCATION and/or EXPERIENCE
A high school diploma or equivalent; and/or 12 months of call center experience in a dealership.
LANGUAGE SKILLS
Bilingual is a Plus
Job Type: Full-time
Pay: $3,000.00 - $4,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental pay types:
- Commission pay
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Summary
Full Time
$39k-52k (estimate)
12/11/2023
08/21/2024
covinahillschevrolet.com
Covina, CA
<25
Related Companies
The job skills required for BDC Service Representative include Customer Service, Call Center, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a BDC Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by BDC Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for BDC Service Representative positions, which can be used as a reference in future career path planning. As a BDC Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary BDC Service Representative. You can explore the career advancement for a BDC Service Representative below and select your interested title to get hiring information.
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