Our family-owned and operated business is driven by our 4 Es of Doing Business Effective, Efficient, Equity and Expansion.

We are looking for an exceptional candidate who embraces our values to join our team.

If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Service Writer with an established organization, you could be the right fit for Rihm Family Companies.

Please apply today!

Why Rihm? Watch this short video.

Position Summary :

To coordinate the completion of customer repairs thorough Repair Order (RO) development from opening to closing, accurate assignment of work to technician and continually update customer with preferred communication method (phone, text, email, or face-to-face if on premises).

Benefits We Offer :

VERY COMPETETIVE PAY!

Generous Personal Time Off Plan (PTO) Holidays

Medical, Dental, Prescription & Vision Coverage

Health Savings Account (HSA) with Employer Contribution

Flexible Spending Account (FSA)

Employer Paid Basic Term Life and AD&D Coverage

Employer Paid Long Term Disability Insurance

Short Term Disability Available with Employer Contribution

Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)

Company Paid Training

Employee Assistance Program

Company Discounts (ex.

Verizon Employee Discount)

Red Wing Shoe Safety Footwear Program

Annual Tool Reimbursement Program

Essential Position Functions / Responsibilities :

Schedules service work for efficient and productive work outcomes

Greets customers in a timely friendly manner

Documents accurate description of customer complaints

References vehicle history, warranty coverage, open campaigns, etc.

Creates and communicates estimates cost and time to repair to customer

Obtains customer PO or documented approval and signatures from customer

Explains repairs to customers on a timely basis

Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician

Updates customers on repair status

Issues PO’s to vendors and processes accounts payable invoices

Responds to telephone and in-person inquiries in a professional manner

Handles after hours breakdown calls

Maintains professional appearance

Keeps work area clean

Other duties to meet business requirements

Education & Essential Qualifications :

High School Diploma or GED

Practical knowledge and abilities to use computer and computer applications

Skills :

Must be able to apply common sense understanding to carry out or assign instructions furnished in written, oral, or diagram form.

Key Attributes / Characteristics :

Honest, dependable, organized & resourceful

Must be self-motivated and professional

Must have the desire to provide strong customer service

Must be thorough and detail oriented

Independent thinking

Preferred Qualifications :

Service writing / advising experience

Customer service experience

Background and experience working in a truck repair facility, and / or understanding of trucks and trailers

Valid Commercial Driver’s License (Class A / B) or the ability to acquire, including passing a DOT health certification test.

Trade School diploma / certifications in automotive or truck maintenance and repair

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may on occasion lift and / or move up to 50 pounds

Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus

The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach

The employee is frequently required to stand, walk, sit, talk, climb (into trucks) and hear / listen and may on occasion stoop, kneel, balance or crouch (to assess trucks)

The employee may be required to climb and occasionally required to balance.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.

The employee may be exposed to fumes or airborne particles.

The noise level in the work environment is usually moderate and occasionally loud.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties.

Rihm Family Companies reserves the right to amend this document to meet legal, business, and organization requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer.

At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race / ethnicity, religion, gender identity / expression, disability, veteran status, or any other legally protected classification.

Last updated : 2024-05-12