Job Title : Level 1 IT Help Desk Analyst
Duration: 3 Months

Location : 2206 East View Parkway, Conyers, GA 30013

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED
• Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 1 years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

Job Type: Contract

Pay: $20.00 - $21.00 per hour

Schedule:

• 8 hour shift

Experience:

• Help desk: 5 years (Required)
• Outlook, MS Office, Win 7 and 10, Active Directory.: 5 years (Required)
• Monitor ticket queues, assign tickets: 4 years (Required)
• IT Help Desk Call Center exp: 4 years (Required)

Ability to Relocate:

• Conyers, GA 30013: Relocate before starting work (Required)

Work Location: In person