6 Jobs in Conyers, GA
Integrated Resources Inc is Hiring an IT Help Desk Analyst Near Conyers, GA
Job Description:
- Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
- Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
- External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- High School diploma or GED
- Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.
- 1 years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
Job Summary
Contractor
$51k-64k (estimate)
06/01/2024
11/11/2024
BONITA SPRINGS, FL
50 - 100
2014
$10M - $50M
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The job skills required for IT Help Desk Analyst include Customer Service, Computer Systems, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Analyst. You can explore the career advancement for an IT Help Desk Analyst below and select your interested title to get hiring information.
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