JOB DESCRIPTION

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering.

Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes : Marshalls Store 0164 6A Henry St Commack NY 11725

JOB SUMMARY

Salary Range : $ - $;

Oversees and leads the initial and continued technical and tactical training of theft resolution

and shrink reduction skills for all assigned TJX Loss Prevention Associates. Works in

partnership with Loss Prevention Managers across multiple disciplines and Loss Prevention

Training to assess and improve Loss Prevention Associates to meet and / or exceed theft

resolution goals and minimize liability exposures. Ensures the safety of Loss Prevention

Associates, store Associates and customers, and the protection of the Company brand through

the administration of training. Exhibits and models sound judgment in their decision-making.

Adheres to Company policies and maintains and supports Company culture and values.

Duties and Responsibilities

Major Areas of Responsibilities

Training & Skill Development

Delivers modular training and upskilling, including LP Policies & Procedures, for

new / existing TJX Loss Prevention Associates across multiple disciplines.

Coordinates the logistics for scheduling training, including the onboarding calendar, prework

review, shipping materials, etc. for new / existing TJX Loss Prevention Associates

across multiple disciplines.

Provides feedback and coaching to TJX LP Associates. Partners with the Loss

Prevention Managers to consistently provide feedback on their assessment of the

new / existing LP Associates (, Internal / external theft resolution skills, report writing, Case

Management usage).

Supports the Loss Prevention Managers during certification of new Loss Prevention

Associates.

Assesses and evaluates technical skills for Loss Prevention Associates and identifies the

appropriate resources to support their development.

Maintains Status of Training reports to track each trainee’s progress during the onboarding

process.

Internal & External Theft Resolution

Ensures impact of theft resolution by properly training LP Detectives to observe, apprehend

and / or deter acts of dishonesty from external sources.

Ensures impact of theft resolution by properly training National Task Force Investigators to

initiate, investigate and document complex organized retail theft / fraud cases.

Ensures impact of theft resolution by effectively training the LP Associates (Centralized

Internal Investigations, LP Detectives, LP Specialist (Supply Chain), Customer Service

Associates) to initiate, investigate, and close dishonest Associate cases by identifying

internal theft alert signals and methods, creating action plans, conducting surveillances, etc.

Effectively trains LP Specialists / LP Lead on protecting the Company’s assets as it moves

through the Supply Chain.

Effectively trains LP Associates on implementing shrink and safety awareness programs and

identifying resources to initiate and substantiate cases.

Focuses additional training and core role skill development for underperforming LP

Associates through recommending / demonstrating strategies and core role solutions to

improve theft resolution results.

Partnership and Development

Ongoing partnership and communication with Business Partners at multiple levels and

disciplines.

Is a Subject Matter Expert across multiple disciplines. This requires the LPTSs to be

upskilled in the uniqueness of each TJX brand, the National Task Force, Centralized

Internal Investigations and Distribution Center LP.

Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes : Marshalls Store 0164 6A Henry St Commack NY 11725

Last updated : 2024-05-31