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Diversified Systems.com is Hiring a Help Desk Analyst Near Columbus, OH
DSI is searching for a Helpdesk Analyst 3 to assist with Hardware roll out in preparation for Windows 11 roll out (both with leveraging Windows Autopilot for new equipment and in place upgrade for equipment that can handle Windows 11).
Responsibilities:
- Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems, including, but not limited to:
- Provides telephone/remote support related to networking or connectivity issues.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Provides basic diagnosis, analysis and resolution of issues and customer(s).
- Independently images and or re-images equipment in preparation for deployment.
- Experience with Microsoft Intune preferred but not required.
- Experience with Microsoft Windows Autopilot preferred but not required.
- Experience with ServiceNow ITSM (or similar ITIL tool) is preferred but not required.
- Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and InclusionDSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Job Summary
Contractor
Business Services
$55k-69k (estimate)
06/01/2024
06/02/2024
diversifiedsystems.com
PHILADELPHIA, PA
25 - 50
1990
$10M - $50M
Business Services
Related Companies
About Diversified Systems.com
(DSI) was established to provide quality IT consulting services to state and federal government agencies and commercial businesses looking to increase market share, improve profits, and increase productivity while reducing costs and turnaround time. DSI has been in business for over 31 years. DSIs broad range of consulting services includes project management, system integration, application development, Web development, mainframe support, network support and staff augmentation. The company has employed an extensively skilled staff to handle a wide range of clients needs. Whether a client need ...
s one person or an entire team of professionals, DSI is ready to respond quickly with superior technology support before, during and after a project is successfully implemented
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The job skills required for Help Desk Analyst include Help Desk, Troubleshooting, Networking, Installation, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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