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Product Performance Manager
$111k-137k (estimate)
Full Time | Durable Manufacturing
5 Days Ago
International Paper is Hiring a Product Performance Manager Near Columbus, MS
Position Title:
Product Performance Manager
Pay Rate:
$140,000 – $155,500
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Category/Shift:
Salaried Exempt Full-Time
Physical Location:
International Paper
Columbus Cellulose Fibers
4335 Carson Road
Columbus, MS 39701
662-243-4000
This position supports International Paper’s Cellulose Fibers business in Columbus, Mississippi. As one of the largest softwood pulp producers in the world, this location produces 1,300 ADMT/day of bleached softwood pulp for use in paper and specialty products such as absorbent personal care products, pharmaceuticals, and photographic-based papers. International Paper’s cellulose fiber manufacturing facilities are located across the United States and Canada.
The Product Performance Manager (PPM) has an executive responsibility and authority to promote the awareness of customer requirements throughout the organization and ensures a quality management system is established, implemented and maintained. The PPM is the liaison between our customers’ needs and interpreting those needs to the Columbus Mill and Modified Fiber facilities and making sure our customers are satisfied. This position is vital to International Paper’s Global Cellulose Fibers Business. Position Level will vary based on experience and education.
The PPM will be a full‐time role separate from Production, reporting directly to the Columbus Mill and Modified Fibers Manager. The PPM will have a designated back‐up in the event the PPM is away from the facility for any reason. Most of the time the designated back-up will be the Quality Manager. The PPM will report any significant quality issues to the appropriate Facility Lead Team at regular meetings. Ability to travel up to 15-20%
The PPM or designee is expected to participate in all Quality Calls, Quality Summits and attend mill leadership meetings. Periodically, the PPM will be asked to assist with auditing other mills and participate in group customer and/or technical meetings.
The Job You Will Perform:
- Lead Quality System requirements
- Lead and assist trials conducted at the mill level
- Ensure all customer requirements are being met
- Knowledge of Omega & Proficy
- Accountable for ensuring customers get the right CoAs per production order
- Accountable for ensuring quality teams upload CoAs into the customer Portal
- Responsible for working with PS&D to ensure the teams use the i-Auditor > 95% YTD for vehicle inspections
- Accountable for complaint investigation and ensure teams find root cause corrective actions to eliminate repeats
- Report on product performance, quality trends and quality metrics to daily operations, mill leadership and corporate quality and technology managers
- Work closely with our Customers, AE’s and Sales
- Review any quality issues at the facilities and communicate accordingly
- Assist the Quality Manager with CBAs, Best Practice improvements and the QMS Manual
- Accountable for quality training to existing employees, new-hires, visitors and contractors for customer information on some frequency
- Accountable for ensuring new warehouse operators are properly training on customer needs and proper package handling and loading skills
- Assist in High Risk mill audits and FMEA
- Provide time of manufacture quality information to CTS representatives on a timely basis.
- Participate in periodic Quality Summits
- Assist in the annual ISO audits and re-certification
- Assist the Quality manager with managing new product development trials at the mill, including developing trial plans with the Quality Manager
- Accountable for making real time mill quality decisions that will ensure optimum product performance
- Responsible for completing the quality summary for the weekly Mill Manager call
- Responsible for completing the mill monthly quality results summary
- Accountable for the mill Quality Observation Program and reports results to CTS
- Participate in monthly customer scorecard calls
- Participate in the weekly GCF Quality call
- Work closely with PS&D on container quality to ensure no contaminate is sent to our customers
- Lead on some frequency a warehouse and package handling audit with external GCF resource
- Responsible for creating capital project quality assurance start up plans to protect mill and customers from defective products
- Responsible for management of customer on-site visits to include but not limited to development and delivery of presentations and coordinating schedules for internal sales, external customers and mill participants
- Willingness to engage outside of normal business hours
- Ability to lead/facilitate cross-functional teams to resolve customer quality improvement efforts
- Champion of continuous improvement efforts of products and the customer product experience
The Skills You Will Bring:
- Bachelor’s degree in engineering/paper related concentration or equivalent industry experience.
- Prefer 10 years in an engineering/management position in a fully integrated pulp and paper mill with five of these years being papermaking and /or quality area focused.
- Qualified candidate will have a working knowledge of Microsoft Office applications.
- Competencies:
- Action Oriented, Customer Focus, Decision Quality, Functional/Technical Skills, Political Savvy, Interpersonal Savvy, Ability to Handle Stress
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-Term Disability, 401(k) and/or Pension (where applicable), Paid Time Off, Education & Development (including Tuition Reimbursement), and Voluntary Benefits including insurance for home, auto, vision and pets.
The Career You Will Build:
Leadership training, promotional opportunities.
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. We are committed to creating and maintaining an environment where individuals can flourish, where diversity is encouraged, and where community is supported.
The Company You Will Join:
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$111k-137k (estimate)
POST DATE
05/25/2024
EXPIRATION DATE
07/24/2024
WEBSITE
internationalpaper.com
HEADQUARTERS
MEMPHIS, TN
SIZE
>50,000
FOUNDED
1898
CEO
MARK S SUTTON
REVENUE
$10B - $50B
INDUSTRY
Durable Manufacturing
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The job skills required for Product Performance Manager include Leadership, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Performance Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Performance Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Product Performance Manager positions, which can be used as a reference in future career path planning. As a Product Performance Manager, it can be promoted into senior positions as a Product Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Performance Manager. You can explore the career advancement for a Product Performance Manager below and select your interested title to get hiring information.
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