Description

As a Bilingual Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls fromPrime members, pharmacies and doctors’ offices.

You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well.

This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.

Position Requirements :

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or hotspots )
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts including a door that can be physically secured
• Must be available for a 6 to 8 week training class
• Fluency in Spanish is preferred, fluency in English is required

What Prime provides :

• All equipment is provided and shipped directly to your place of residence
• Potential $1.50 / hour bilingual skill pay increase
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime
• Medical, dental, and vision insurance, paid time off, 401k match, and more
• 40-hour work week (potential overtime)

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

Reports to Supervisor in the Contact Center

Positions will be posted for a minimum of five consecutive workdays.

Last updated : 2024-05-29