- Oversees provision of medical care in the hospital including the support of innovation and

cutting-edge medical practice

- Responsible for overseeing the development and maintenance of medical policies and SOPs

including infection control, patient safety etc.

- Partners with the Hospital Director to investigate patient safety concerns from staff, clients and

referring veterinarians and supports network wide safety and quality improvement initiatives.

- Partners with the HD to develop and implement hospital policies that champion a patient and

client-centric approach.

- Ensures that medically based client and RDVM complaints are addressed in a timely and

professional manner.

- Leads by example to provide high quality medicine and outstanding client experience.

- Partners with the Hospital Director (HD), nursing and clinical service leads to develop a team oriented approach to patient care

- Partners with HD and talent acquisition to recruit and retain high quality Veterinarians who

contribute to positive culture.

- Responsible for DVM engagement and turnover metrics

- Provides annual performance evaluations of doctors and/or quarterly check-ins with DVMs.

- Partners with the HD in managing concerns regarding DVM performance or professionalism

- Supports provision of internal and external medical educational opportunities for doctors,

including mentorship and development plans for newly hired veterinarians.

- In conjunction with program directors, supports house officer and ER mentorship/development

programs.

- Holds self and DVMs accountable to positive behavior required to drive a collaborative and

psychologically safe culture.

- Provides clinical mentoring and coaching to DVMs and technical staff.

- Daily monitors their work email account and ensures pertinent information, announcements and

resources are passed on to hospital staff where appropriate.

- Develops and maintains a hospital environment where all employees feel respected, valued, and

heard.

- Partners with the hospital director to ensure wellbeing for the hospital’s teams.

- Oversees and fosters positive relationships with referring veterinarians.

- Provides regular communication to hospital staff, and opportunities for staff to provide feedback.

- Works collaboratively as a unit with the HD and runs Doctor and/or service meetings no less

than quarterly. Develops and supports HD in creating communication plans for hospital and

organizational initiatives.

- Represents their hospital by attending at least 70% of MDAC meetings (including regional and

national) unless otherwise arranged with their Director of Medical Operations.