The Guest Services Ambassador (GSA)/Front Desk Agent acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.

Guest Relations:

• Provide an excellent guest experience for all guests by greeting them warmly and helping as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict

Additional Duties:

• Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
• Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
• All other duties as assigned by supervision

If the hiring Manager is not busy, they may be available to either have an interview on the spot or set up a time for you to come back for an interview.

E.O.E. M/F/D/M/V Drug Free Workplace

Job Types: Full-time, Part-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Colonial Heights, VA 23834: Relocate before starting work (Required)

Work Location: In person