Overview:

Join our team as a Beertender at our vibrant brewery where you will be responsible for creating a welcoming atmosphere for our customers and providing exceptional service.

Personal Attributes Required:

● A natural servant-leader that can stay calm and cool under pressure

● Maintains a positive attitude and builds team morale

● Compassionate, empathetic, and passionate about understanding people’s needs

● Outgoing & Sociable (likes to chat with people and build relationships)

● Highly adaptable to different types of people, backgrounds and environments

● Attention to detail

● Ability to maintain awareness of overall operation while handling specific issues

● Desire to Learn & Grow

● Commitment to Improvement

● Honesty & Transparency

● Willingness to play the game the way we have designed it

● Knowledge of the brewing process and draft systems (preferred but we can train), eager and curious to learn more

● Experience serving and talking about craft beer

● Must be 21 years or older

Duties and responsibilities:

● Adhering to the schedule set forth by the taproom manager and executing the duties and responsibilities assigned

● Ensuring that the beers on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors)

● Engaging with each patron directly, giving each the attention they deserve, and making them feel welcomed while working to meet their needs quickly and efficiently

● Politely and respectfully addressing customers’ questions about the brewery and beer, regardless of their knowledge or experience with craft beer

● Conforming to and enforce regulations set forth by the alcoholic beverage commission (double-checking IDs, curtailing overconsumption)

● Maintaining clean bar and taproom area

● Following Standard Operating Procedures (SOPs) governing taproom operations

● Maintaining a pleasant taproom environment (temperature, music, cleanliness, conduct)

● Working towards continuous optimization of taproom operations by providing taproom manager and brewery owners with timely feedback

● Expertly communicating the Maroon Brew Co. philosophy and the uniqueness of each beer

● Playing the role of brand ambassador

Qualifications include:

● Available to work part-time to full-time, including nights and weekends

● Prior bartending / service experience preferred

● Demonstrated knowledge of craft beer, including basic understanding of beer production (Cicerone Beer Server or similar certification is a plus, but not necessary)

● Excellent communication skills

● Exceptional customer service skills

● Attention to detail and ability to multi-task

● Positive attitude and ability to work with a diverse set of people

● Basic familiarity with tablet-based POS systems and other web-based / MSOffice software

● Aptitude for and desire to learn the mechanical workings of taproom equipment in order to address problems quickly and efficiently

● Grace under pressure

● ABC license (STAR or equivalent) within 30 days of hire

Working conditions:

This position requires a punctual, organized, and trustworthy individual who works under a range of circumstances, including: shift work, weekend work, working with challenging patrons, working in the

fast-paced environment of a crowded taproom, and working within close proximity of an operating brewery (noise, heavy equipment, odors related to the brewing process).

Physical requirements:

A beertender will be required to stand for extended periods of time, and may also be required to lift boxes 35-50 lbs and move empty / full kegs with the help of a dolly.

What Maroon employees can expect:

We pride ourselves in creating a superb working environment. As a member of the Maroon Brew Co. team, you can expect to be:

● Compensated well and fairly based on responsibilities and position (including an end of shift beer, shift meal if shift is over four hours, and an employee discount for food and merchandise)

● Involved in the evolution and growth of the company

● Informed about company decisions and performance as well as your own performance (via quarterly performance reviews)

● Empowered to make decisions that are in line with overall company goals

● Trusted to execute your duties responsibly and to be an ambassador of the brand

● Continuously challenged with increased levels of responsibility commensurate with outstanding performance and pay

● Valued and appreciated for your contributions

● Promoted / rewarded for your efforts

● Provided with mentorship and learning opportunities related to craft beer

Job Types: Full-time, Part-time

Pay: From $8.00 per hour

Expected hours: 24 – 36 per week

Benefits:

• Employee discount
• Paid training

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Commute:

• Collierville, TN 38017 (Required)

Work Location: In person