Position Title: PC Support SpecialistLocation: Clyde, NY 14433Anticipated Start Date: ASAPExpected Duration: Direct HireSalary Range: 70k-85k Job Description

• The PC Support Specialist is an intermediate IT technical position with 2 years related experience in a technical or business role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants. The position provides installation, maintenance, and general support of hardware and software at a Tier 2 Level.
• It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests.
• The Digital and IT Analyst is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.
• On Site Point of contact (POC) for IT Support with internal and external customers.
• Communicate procedures for proper utilization of digital and IT solutions.
• Assist in onboarding and training new employees/users.
• Ability to communicate, lead projects, and perform critical analysis under limited supervision.
• Understand how applications and technologies are utilized within the business.
• Participate in multiple teams/projects, demonstrate complex problem-solving techniques along with the understanding of one or more technical/functional business areas.

Key Responsibilities:IT Infrastructure support PC, servers, firewall, switches, circuits, endpoints, Wi-Fi as examplesAssist in manufacturing equipment technical troubleshooting.Manage expectations, recommend modifications of basic IT systems to improve and simplify.Drive adherence to IT security compliance.Required Qualifications:

• Bachelor’s Degree in a relevant discipline.
• 2 years’ experience in Information Technology with industry recognized certifications preferred.
• VMWare experience.
• Experience managing Enterprise backup processes and software.
• Active Directory knowledge.
• Robust understanding and heavy experience with DHCP, DNS, GPO and other key technical connectivity protocols.
• Excellent written and oral communication skills.
• Customer service focused.
• Good organizational and multi-tasking skills.
• Ability to effectively collaborate with multiple teams.
• Provide after-hour technical support as needed.
• Experience with Azure DevOps.

Preferred Qualifications:

• Expertise with simple to complex SQL queries
• PowerShell Scripting
• Experience with MS Power BI, Data Flows, Data Marts
• Experience with MS Power Automate

Job Types: Full-time, Contract

Pay: $70,000.00 - $80,000.00 per year

Experience level:

• 10 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person