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Covenant Health
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Patient service representative
Covenant Health Clinton, TN
$36k-46k (estimate)
Full Time | Ancillary Healthcare 4 Months Ago
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Covenant Health is Hiring a Patient service representative Near Clinton, TN

Position Summary :

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice.

Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered.

Balances work and computer at end of day. Would prefer 2 years of experience in a clinical office setting and in customer service.

Responsibilities

  • Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
  • May answer telephone calls and route accordingly.
  • Receives and records changes in patient information.
  • Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
  • Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
  • Responsible for scheduling appointments for return visits and end of day procedures and balancing.
  • Compiles data for the billing personnel.
  • Develops the A-I-D-E-T fundamentals of communication.
  • Attends meetings as required and participates on committees as directed.
  • Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.

Qualifications

Minimum Education :

Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience :

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9 / 10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing / customer service experience required.

Licensure Requirement :

None

For information on McNeeley Family Physicians :

Last updated : 2024-05-25

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$36k-46k (estimate)

POST DATE

02/24/2024

EXPIRATION DATE

08/24/2024

WEBSITE

covenanthealth.com

HEADQUARTERS

KNOXVILLE, TN

SIZE

3,000 - 7,500

FOUNDED

1997

TYPE

Private

CEO

CARY CUNNINGHAM

REVENUE

$1B - $3B

INDUSTRY

Ancillary Healthcare

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About Covenant Health

Covenant Health is a provider of rehabilitation and behavioral healthcare services.

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The job skills required for Patient service representative include Customer Service, Billing, Appointment Scheduling, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

01/20/2022: Akron, OH

Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

02/08/2022: Florence, SC

Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

02/17/2022: Terre Haute, IN

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

02/17/2022: Saginaw, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

01/18/2022: Amarillo, TX

Patient confidentiality must remain a primary concern.

01/31/2022: Sioux City, IA

Know how to feel, express and receive gratitude.

02/15/2022: Akron, OH

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

01/02/2022: Norfolk, VA

Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

01/09/2022: Lafayette, LA

Step 3: View the best colleges and universities for Patient Service Representative.

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