Job Overview:
A Huey Magoo’s Shift Lead oversees daily operations during designated shifts, supervises employees, and ensures that our customers receive outstanding service. The Shift Lead’s responsibilities include handling shift issues as they arise, delegating tasks, and reporting any issues to the manager. A top Shift Lead should be able to ensure smooth and efficient workflows.

Responsibilities:
- Leads by example, creating and nurturing a positive, fun, and guest-oriented working environment.

- Maintains professionalism in personal appearance, conduct, and in the completion of duties by adhering to all of Huey Magoo’s policies and procedures and holds team members accountable for following Huey Magoo’s policies, procedures, and responsibilities.

- Recognizes opportunities to exceed guest expectations and responds to guest feedback with appropriate urgency and professionalism, displaying an energetic and empathetic attitude.

- Maintains a thorough knowledge of all menu items, prices, sales techniques, ordering procedures, and menu rollout updates according to corporate standards.

- Works with MOD to supervise team members on shift, assign duties, and create a shift schedule, addressing daily scheduling issues as they arise.

- Monitors the performance of each shift and ensures that closing/opening/side duty checklists are completed accurately by following-up with team members.

- Reports any issues that arise during the shift to management, sometimes being responsible for appropriately handling team member disputes and customer issues.

- Ensures compliance with company policies, health, and safety standards.

- Participates in cash management procedures by opening/closing tills, reconciling tills with team members, and preparing cash deposits at the end of the night.

- Coaches team members and new staff about brand standards.

- Maintains a clean, sanitary, and stocked restaurant during their shift, preventing cross-contamination of food and promoting attention to detail.

- Ensures quick, efficient and sincere guest service for each guest by assisting the Front of House and performing routine dining room visits to check on guest satisfaction, cleanliness, and flow of service.

Qualifications:
- Strong leadership skills with the ability to set targets, delegate tasks, and resolve incidents.

- Ability to respond to, and give, feedback with appropriate urgency and professionalism.

- Ability to stoop and lift products and items over 10lbs.

-Ability to work standing for 8 hours.

- Must be able to read, write, and communicate in English; multi-lingual is a plus.

- Must be able to work in a variety of temperature conditions, and with various chemicals and restaurant equipment.

- Must feel comfortable working in a fast-paced, loud, and busy environment.

- Working familiarity with point-of-sales systems, with the ability to troubleshoot issues.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 2 years

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Position may require travel for training outside of state temporarily. Would you be able to travel for approximately 21 days. Would you be able to complete this paid training opportunity?

Experience:

• Leadership: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Circleville, OH 43113 (Required)

Work Location: In person