Medical Practice Manager

Organizational Description

At Arthritis Knee Pain Centers (AKPC) we are committed to providing exceptional, non-surgical, non-opioid, pain- relieving therapy to patients suffering from chronic osteoarthritis of the knee. Every patient is special. Every patient is family. Our care standard celebrates every patient's unique needs with empathy, care, and transparency.

Company Culture

As a team member with Arthritis Knee Pain Centers, you will receive the support and training you need to be successful in your role. We deliver incredible patient care in which we are known for. You'll gain a deep understanding of our values, business measures, standards, operations, exposure to leadership, and participation in developmental events. With 16 medical practices across the US and growing, you will have an opportunity to become a part of the AKPC family, deliver exceptional patient care, and work with a reliable team in a state-of-the-art facility. Arthritis Knee Pain Centers offers a comprehensive benefits package, competitive pay, paid time off, 401K with a match, educational programs and so much more! We work individually and as a team to achieve our standard of care: Treat every patient as if he/she is a beloved family member. In every patient engagement, we lead with six guiding principles:

• Dignity
• Compassion
• Responsiveness
• Personalization
• Privacy
• Safety

Job Description

The Practice Manager is in charge of creating and maintaining an efficient, effective, energetic and enthusiastic practice environment satisfying and rewarding for team members and patients alike. S/he is knowledgeable and able to support (or even step-in) to each administrative role at the practice; s/he is similarly equipped to support the administrative aspects of the practical staff. S/he has oversight and supervisory responsibilities, but these are covered elsewhere. This Overview focuses on the daily operations responsibilities of the Practice Director position.

Skills:

• High energy
• Ability to work in a fast-paced environment and multi-task
• Detail oriented
• Ability to manage, coordinate and assist with a high volume of patients daily
• Dynamic multi-tasker
• Friendly and professional
• Ethical and Honest, Energetic, self-starter, self-directed

Responsibilities:

Everything you do large and small contributes toward the patient's experience, your fellow team member's well being, and the overall success of the practice. The Practice Manager performs specific functions that directly and indirectly support the Practice.

• Happy Patients- ensure all practice staff members have what they need to do their jobs and to do them well. In turn, our patients are optimally served. And when the staff feels supported, and patients are happy, the practice is a great place to work!

• High Volume- Our practice is very busy. Regardless of how well patients are scheduled, invariably some show up early and others show up late. And sometimes, on top of that, team members will occasionally be late or absent. Supplies, even when ordered perfectly, sometimes run out. Things break. A hundred things constantly can and do happen to challenge the workflow. Nonetheless, the Practice Manager keeps things moving communicating with patients and the team, making adjustments as necessary, jumping in to help, and staying upbeat, motivated and motivational. Before any of that, the Practice Manager ensures readiness by assisting team members in the completion of their preparatory activities.

• Supported Team Members- Happy patients and an efficient workflow are probably the major contributors to our team member's own job satisfaction.

Qualifications:

• Medical office experience, required
• Management experience, required
• Medical insurance experience, required

Hours: Mon-Fri 8:30 AM - 5:00 PM

Education:

• High school or equivalent (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401k Match
• Paid time off
• Educational program