Description

Reports to: Asst. General Manager/Clubhouse Manager, Restaurant Manager, Food & Beverage Manager

Employment Status: Seasonal

FLSA Classification: Non-Exempt

Job Summary:

Assist Managers in management of daily food & beverage service including á la carte and banquet events. Provide outstanding food & beverage service to Members and guests of Eastward Ho, and make sure the Club's standard operating procedures are being adhered to by all front of the house team members. 

May Supervise up to twenty (20) employees, including servers, server assistants and hosts. This position does not have the authority to discipline, hire or fire anyone. 

Two (2) years of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club required. 

Requirements

Essential Duties & Responsibilities:

Responsible for greeting members and guests upon arrival and send fond farewells when leaving; answering Host Desk phone calls and transfer to appropriate extensions, observing and evaluating workers and work procedures to ensure quality standards and service, assisting setup and breakdown of events, and collaborating with other Club personnel for inventory management and serving arrangements. Other duties include presenting menus, taking orders, and clearing tables and carrying dishes from dining room to kitchen. 

· Treat each other with respect and dignity is every team member’s responsibility.

· Greet Members and guests upon arrival and send fond farewells when leaving.

· Act as “MOD” during absence of Managers.

· Create daily floor plans, assign server sections and maintain walk-in sheets.

· Make sure all reservations are setup correctly and both FOH & BOH have the most up to date reservation information when service begins.

· Complete Daily Activity Report sheet and check for accuracy.

· Seat Members according to floor plan, dining charts, or assign tables to servers as tables are being seated.

· Serve food and beverages (alcoholic and non-alcoholic) to Members and guests in proper manner.

· Clean and sanitize all used menus.

· When needed, present menus, take orders, relay order to kitchen via POS system, and help out behind bars.

· Complete daily opening and closing side work and perform cleaning duties as assigned.

· Responsible to check completion of daily checklists by all front of the house positions. Double check opening and closing shift side work to make sure SOPs are being followed and all tasks are being completely in a timely manner.

· Clear tables and carry dishes from dining room to kitchen when necessary.

· Maintain work area cleanliness and proper food service safety procedures.

· Must have complete knowledge of menu and specials and be skilled at suggestive selling and upselling and have overall awareness of the Members’ and their guests’ needs.

· Address all Members by names whenever possible and take responsibility to learn Members’ names.

· Ensure all food & beverage sales are recorded properly.

· Assist setup and breakdown of events, banquet functions and restaurant buffet setup, etc.

· Assist in banquet setup, execution and breakdown as needed.

· Update POS with daily, weekly specials, and daily count as needed.

· Ensure accuracy of menus and update as needed.

· Take notes of Member comments and relate all incidents, complaints, or positive comments to Managers.

· Receive beverage deliveries and ensure accuracy billing and items.

· Completely monthly beverage inventory.

· Answer Host Desk phone calls and transfer to appropriate extensions.

· Responsible for online and phone call to-go orders.

· Perform any other reasonable job-related duties as instructed by the Manager(s).

Qualifications:

Applicants must have at least 2 years of food & beverage experience in similar full-service operations. 

Applicants must be able to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach, and also able to push, pull or lift up to 50 pounds.

Applicants must be TIPS, ServSafe and Allergy Awareness certified within 60 days of starting the position. Eastward Ho will assist in this training.