***SHIFT IS 1-10AM OR 2AM - 11AM***
The team is looking to bring on 1 Network Operations Technicians to provide management and support of the company's Data, Voice, Security, and Wireless networks. Work as part of a network operations center to maximize stability, availability, and functionality of the production environment as well as provide inbound support for network related issues. Assist in supporting routine moves, adds, and changes within the company's network.
Top Skills' Details
1.) 1 years of Network Operations Experience- Cisco and Voice, or can have strong service desk experience
2.) Understanding of WAN, LAN, Voice and networking systems
3.) Advanced organizational skills/ ability to multitask
**Customer Service is a must!**
Additional Skills & Qualifications
Network Monitoring and Incident Troubleshooting
Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team
Monitor and respond to all applicable alarms and act as a central communications center for all telecom issues
Support inbound requests from the helpdesk and end users
Manage carrier and supplier escalations ensuring prompt incident resolution
Coordinate field service technicians to respond to and restore services
Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues
Thoroughly document steps taken to troubleshoot and resolve incidents within the company's knowledgebase
Operations
Ensure all activities are properly documented and tracked through a ticketing system
Maintain network related data; update network information in IT's database of sites, including providing on time written reports/status to IT management
Maintain current, high-level technical skills in technologies the company has or may adopt. Keep abreast of developments in networking technologies.
Participate in rotating on-call schedule
Participate and/or be part of the NOC continuous improvement activities
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.