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Service & Installation Manager
$98k-136k (estimate)
Full Time | Durable Manufacturing
3 Days Ago
GreenSource Fabrication LLC is Hiring a Service & Installation Manager Near Charlestown, NH
Department: Engineering
Employment Type: Permanent - Full Time
Location: Charlestown, New Hampshire
DescriptionWe are looking for an experienced and professional Service & Installation Manager to join the GreenSource team. While this position will work alongside the GreenSource Fabrication team located in Charlestown, New Hampshire, the successful candidate will report into GreenSource Engineering management located in Poland. GreenSource Engineering is a market leader in providing PCB & IC Substrate equipment solutions.The Service & Installation Manager plays a crucial role in managing the full lifecycle of our equipment installation and service projects. This includes planning, execution, monitoring, and closing projects, as well as providing ongoing support to our customers. The person is a key point of contact for clients, ensuring their needs are met and their expectations exceeded.
Job DetailsDuties & Responsibilities:
This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.
GreenSource Fabrication, a Whelen Engineering Company, is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Employment Type: Permanent - Full Time
Location: Charlestown, New Hampshire
DescriptionWe are looking for an experienced and professional Service & Installation Manager to join the GreenSource team. While this position will work alongside the GreenSource Fabrication team located in Charlestown, New Hampshire, the successful candidate will report into GreenSource Engineering management located in Poland. GreenSource Engineering is a market leader in providing PCB & IC Substrate equipment solutions.The Service & Installation Manager plays a crucial role in managing the full lifecycle of our equipment installation and service projects. This includes planning, execution, monitoring, and closing projects, as well as providing ongoing support to our customers. The person is a key point of contact for clients, ensuring their needs are met and their expectations exceeded.
Job DetailsDuties & Responsibilities:
- Lead and manage equipment installation and/or service projects from initiation to closure, ensuring they are completed on time, within budget, and to the highest quality standards.
- Availability to travel and be at customer sites in preparation and during the installation and services.
- Develop comprehensive project plans, including resource allocation, timelines, and budget management.
- Coordinate with cross-functional teams, including engineering, sales, and customer support, to ensure smooth project execution.
- Conduct risk assessments and implement mitigation strategies to minimize project risks.
- Maintain ongoing communication with clients, providing regular updates and resolving any issues that arise.
- Deliver hands-on customer support, including troubleshooting and training, to ensure clients are fully satisfied with our products and services.
- Gather and analyze customer feedback to continuously improve our products and processes.
- Prepare and present detailed project reports and findings to senior management and stakeholders.
- Communication
- Teamwork & Collaboration
- Self-Development
- Quality Focused
- Self-Reliance
- Results Driven
- Bachelor's degree in Engineering, Project Management, or a related field.
- Proven experience (>5 years) in project management, specifically in equipment installation and customer support.
- Strong technical understanding of printed circuit board fabrication equipment, such as wet chemical lines and automation or related technology and installation processes.
- Excellent problem-solving, organizational, and leadership skills.
- Exceptional communication and interpersonal skills, with the ability to manage and motivate teams.
- Proficient in project management software.
- Certification in Project Management (e.g., PMP, PRINCE2) preferred but not required.
- Perform all duties in a timely fashion to support the needs of the Company.
- Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
- Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.
- Comply with Company procedures, regulations, standards and instructions.
- Comply with the principles contained in the procedures of the quality, environmental and health and safety management system, as well as internal procedures affecting the environment, in order to ensure the rapid resolution of potential hazards.
- Take part in the planned Occupational, Health & Safety (OHS) training program.
- Actively support the organization's efforts to meet and execute OHS goals and plans.
- Recommend improved practices and health and safety.
- Take care of the Company's property and entrusted equipment.
- Adhere to Company data protection policies.
- Perform the duties arising from QMS (System Zarządzania Jakością).
- Competitive Salary
- Discretionary Bonus Program
- Medical/Dental/Vision Benefits
- Paid Time Off
- Paid Holidays
- 401k Retirement Plan
- Disability & Life Insurance
This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.
GreenSource Fabrication, a Whelen Engineering Company, is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$98k-136k (estimate)
POST DATE
05/25/2024
EXPIRATION DATE
06/22/2024
HEADQUARTERS
CHARLESTOWN, NH
SIZE
100 - 200
FOUNDED
2019
REVENUE
<$5M
INDUSTRY
Durable Manufacturing
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