Conduct the first analysis of non-compliance, for immediate customer service, making possible corrections or proposing solutions that do not harm the production of the customer avoiding delays in delivery times.
Report non-conformities in order to resolve failures in a timely manner according to the deadlines established with the client.
Carry out technical visits to customers, in order to strengthen contact and resolve non-conformities in a timely manner thus avoiding losses to the customer.
Recover or select non-conforming parts from customers, when possible, to avoid returns, subject to customer authorization.
Issue reports on customer complaints and seek solutions to them, aiming at customer satisfaction.
Know and comply with the Quality Systems in Environmental Management (EMS), Health and Safety and the internal rules of the Company.
Comply with the legislation, as well as the Company's institutional rules and policies, with suppliers and external bodies, ensuring due ethical behavior in the relationship with business partners, as well as compliance with established standards, and ensuring the Company's assets.

Leadership, teamwork and communication skills;
IT Knowledge in terms of Word, Excel, Internet e Electronic Mail.
Knowledge and Understanding of GD&T (Geometric Dimensioning and Tolerancing);
Knowledge in ISO/TS 16949 / ISO 14001/ VDA 6.
Good Knowledge of Customers Requirements;
Good Knowledge of quality tools as 5 PB;