1 Job in Cedarburg, WI
GO Riteway Transportation Group is Hiring an Operations Manager Near Cedarburg, WI
The role is responsible for ensuring that the business remains in compliance with federal, state, and Department of Transportation (DOT) requirements regarding safety. The manager will be responsible for establishing and developing strategies that contribute to safe, on-time, and consistent service to all customers.
The position is responsible for ensuring the business runs efficiently and profitably. The manager will work closely with the staff/driver and district to understand and deliver on great customer service. The role has direct supervision of School Bus & Charter Drivers, and Dispatch Staff.
MANAGMENT RESPONSIBLITIESManagement duties include but are not limited to: billing, payroll, routing/trip input and billing, planning and assigning drivers, scheduling of staff, recruitment, meetings, compliance, communication with school district and staff, and training of employees.
The manager will conduct employee performance reviews where they will need to reward and discipline employees as needed. Duties are to be performed in accordance with established company policies and procedures. The role establishes and maintains effective communication with the management team, employees, and customers. The Operations Manager builds effective working relationships to meet our company objectives.
Operational Duties
- Hire drivers.
- Set up drivers’ meetings and training.
- Implement and utilize different software systems for payroll, billing, routing and trip
- Concentrate on the work flow starting from when the drivers are being assigned until the payroll process and billing functions are completed.
- Post-trip, receive and file trip slip and expense information from the drivers.
- Responsible for reviewing and approving driver payroll.
- Coordinate and attend various meetings as needed.
- Develop relationships with school district officials and office staff.
- Understand and develop plan for school charter trips.
- Work with dispatch team to review and support the assignment of trips to drivers and route assignments and adjustments.
- Work with dispatch to ensure that routes and trips are covered every day.
- Develop a clear process on scheduling, route coverage and trips.
- Ensure that the drivers check in on time.
- Initiative: Demonstrates initiative to pursue work with energy in order to achieve results
- Adaptability: Easily responds to expected or unexpected changes and adjusts plans accordingly
- Customer Focused: Follows through on activities to meet or exceed customer expectations
- Problem-Solving: Uses critical thinking skills to break down problems into different parts to develop solutions.
- Managing Conflict: Uses appropriate interpersonal style to reduce tension and conflict.
- Safety Focus: Being aware of conditions and circumstances that affect one's own safety and the safety of others and takes appropriate action to correct unsafe conditions.
- Developing Others: Provides on-going feedback constructively to individuals regarding job performance.
- Motivating Others: Uses Influence skills to guide other to accomplish work objectives.
- Strong Management Skills: Exceptional organizational skills. Ability to analyze and make business case for all recommendations. Supports and empowers team. Highly computer literate.
- Strong Interpersonal Skills: Experienced in mediation and conflict resolution processes. An attentive listener who is understanding, empathetic, and personable to employees.
- Education and Training: Bachelor’s Degree preferred.
- Experience: 3 years of relatable customer service industry management experience.
- Obtain and maintain a Class B CDL with Passenger (P) and School Bus (S) endorsements will be required
Job Summary
Full Time
$122k-151k (estimate)
05/31/2024
06/23/2024
The job skills required for Operations Manager include Customer Service, Scheduling, Initiative, Team Management, Problem Solving, Service Quality, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.
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