Under the umbrella of CAN, the Homeless Shelter’s mission is to provide a safe, clean, and supportive community which helps stabilize homeless men, women, children, and families by promoting self-worth, providing linkages to community resources, and encouraging personal responsibility. The Shelter Manager is responsible for supporting the Director of Shelter Programs and bringing consistency to the shelter’s day-to-day operations.

• Reports to shelter director and maintains clear communication relating to shelter operations. Participates in staff meetings with managers when needed and assist with bringing consistency and unity among shelter staff.
• Provide staff supervision by maintaining communication with immediate staff and assisting Team Leads with daily challenges; ensure Residents Advocates are doing their jobs in keeping the facility clean and safe and documenting all activities in the logbook.
• Maintains security of shelter residents by closely monitoring the facility and by following shelter procedures; monitoring logbook; ensuring the entrance of the shelters is staffed properly and walking through the facility checking resident rooms, bathrooms, the kitchen area and outside on a routine basis.
• Collaborate and monitor progress of all residents at shelters in accordance with the Resident Guidebook; this includes ensuring that all residents are adhering to all shelter rules and doing their chores on time; confronting behaviors and writing disciplinary action forms as necessary.
• Processing and handling resident warnings/violations. This includes adhering to the disciplinary action outlined in the Resident Guidebook.
• Assist in planning, preparing, and administering the shelter operating budget. Develops and manages appropriate reporting mechanisms to maintain financial records. Ensures all financial paperwork is complete and accurate.
• Supervise and promotes a safe and healthy environment for shelter residents. Provide crisis intervention as needed; De-escalating situations and quickly resolving conflicts between residents; being sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns.
• Work with the Shelter Director and other staff members appropriately updating and maintaining Human Management Information System (HMIS) entries and exits.
• Update and maintain the Shelter Resident Chore list; oversee the compliance of shelter residents completing daily chores for AM and PM and taking appropriate action as needed.
• Assist them in the oversight of the shelter kitchen making sure resident meals are prepared on time and in compliance with the State of Maryland regulations; and ensuring the kitchen area is properly managed and the freezers, refrigerator, pantry and workspaces are clean and orderly.

Minimum: AA Degree required or equivalent work experience. Bachelor’s Degree preferred.

Experience in working with the homeless or at-risk populations is preferred. Will consider management experience in lieu of degree.

Effective interpersonal, verbal and written communication skills; Strong organizational skills; Ability to work under pressure; Ability to work independently and as part of a team; Self-motivated.

Computer literacy and experience with Microsoft Office.

Valid State of Maryland driver’s license and transportation required.

At CAN, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k employer matching, and access to our employee assistance program and other discounts.