Benefits:

• varies by location
• Locally owned and operated
• Career Advancement Opportunities
• Employee discounts

Location: Castile, NY
Who We Are:
Elitsac, Inc. has been serving Western New York with Lumber, Building Materials, Rental Equipment, and Hardware since 1870. With deep roots in the area, we are committed to helping our customers get the job done the right way every time.
Elitsac (Castile spelled backwards) has been a Women Owned Small Business (State WBE and Federal WOSB) since 1996 and is an independently-owned member of Do it Best Corp., the only US-based, member-owned comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry.
Our local store is stocked with products tailored just for you and your community, and our online catalog features 67,000 items available for purchase. If you need it, we have it, with fast and free delivery to our store. We have the lumber and building materials near and around you. We also serve the Buffalo and Rochester areas with rental equipment, offering anything from mid-large size construction equipment rentals to tool rentals.
You might be a great fit if…

• Experienced in retail lumber and hardware.
• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:
Sales associates are expected to maintain a positive representation of Elitsac, Inc. by providing an outstanding customer service experience consistent with company values for customers in our retail store. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail lumber and hardware industry. Their job will include, but is not limited to, the following responsibilities:
Responsibilities:

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Restock shelves as necessary and assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help other store staff with other tasks as needed.
• Adhere to all store policies and safety standards.
• Be able to cut keys and mix paint for customers.

Qualifications:

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge and/or ability to learn point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Strong math, reading, writing, and communication skills.
• Able to lift up to 50 lbs.
• Able to work a flexible schedule as needed.

Goals:

• Boost overall sales by closing the sale and add-on sales.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.
• Grow into expanded store leadership role.