POSITION SUMMARY:

The primary role of the Tree Groundman is to exceed field jobs and provide support and training for all new crew members.

EXPERIENCE & TRAINING:

The primary role of the Tree Groundman will be the ability to perform multiple tasks meet critical deadlines and possess technical knowledge of commercial tree trimming practices. Also perform all assigned field duties while maintaining the highest efficiency, safety, and production standards.

ESSENTIAL JOB FUNCTIONS:

The duties listed below are examples of the work typically performed by an employee in this position:

1. Performs job functions timely and efficiently.

• Uphold promotes and exceeds all standards of safety as described in SGI’s policies and OSHA regulations. Immediately report any employee injuries and liability claims or job problems to the Crew Leader. 

• Exceed company policy, systems, and procedures of all Field Operations, Safety, Quality Control, and Technical Training Programs. Assist tree climbers with tree maintenance and removals. Assist Crew Leader with training of all new employees in their duties and responsibilities and acceptable SGI performance levels.

• Support and receive direction for work to be completed and be held accountable for production and quality standards.

• Attending all necessary field staff meetings for reviews, training, scheduling, and general field procedural direction. Complete site cleaning.

• Clean, maintain, and assist in servicing equipment and making minor equipment repairs.

• Be active in learning and progressing in all areas of tree care practices when given the opportunity. 

 The organization's customer service standards are reflected in daily work habits.

• Complaints are researched and responded to within 48 hours unless possible to complete the same day.

• Requests from other departments are responded to in a friendly and positive manner within 48 hours unless it is possible to be completed the same day.

• When possible, take the initiative to offer help to co-workers in overload situations.

• All co-workers and customers are treated courteously. Maintain cooperative and well-communicated relationships with all crew members and crew leaders.

1. Demonstrates behaviors that are consistent with the Code of Conduct and aligned with the organization’s mission, vision, and shared values. 

• Reports promptly any suspected or potential violations of laws, regulations, procedures, policies, and practices, and cooperates in investigations.

• Conducts all transactions in compliance with all company policies, procedures, standards, and practices.
• Demonstrates knowledge of all applicable compliance and legal requirements of the job based on the scope of practice of the position.

1. Ensures that appearance and personal conduct are always professional.

• Excellent attendance record and follows sick, rainy, and vacation day procedures.

• Wear appropriate uniform and PPEs for job functions and ensure personal hygiene, keeping trucks, yards, and other work areas in good order.

• Works at maintaining a good rapport and a cooperative working relationship with customers and staff.

• Represents the organization positively and professionally in the community.

• Always maintains organizational and employee confidentiality.