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Case Manager
$81k-98k (estimate)
Full Time | Consumer Services
2 Weeks Ago
State of Iowa - Executive Branch is Hiring a Case Manager Near Carroll, IA
Job DescriptionDo you have a passion for helping others? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing and maintaining child and medical support orders, as well as processing support payments. We also offer programs to increase and enhance the involvement of parents with their children. We assist with resources for employment to help payors find work and partner with several entities to facilitate parenting programs.
Child Support Case Managers (Child Support Recovery Officer) perform complex case management for parents in need of paternity, medical and support establishment, modification of an existing order, and maintenance of support orders. Duties include communicating with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other entities to achieve the goals of the Child Support Program.
We are looking for someone who is respectful, positive, and a quick learner, as well as has a passion for serving and supporting families through the life of their Child Support order.
This Position Is Located At The Carroll Child Support Services Office Near Downtown Carroll. Carroll Is a Vibrant Community With a Small-town Atmosphere And Offers a Variety Of Recreational, Social, And Professional Opportunities. It Offers Convenient Access To a Hospital, Medical Offices, Banks, Library, Restaurants, And Other Services. The Growing List Of Amenities Includes
A large part of child support work requires communicating with customers via telephone, email, and written correspondence. Some customers may be reluctant to cooperate with Child Support services and programs. We are looking for a case manager who can build relationships with parents and work with them to ensure they are successful.
The selected applicant will be a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.
In Addition, Candidates Must Have The Ability To
Child Support Case Managers (Child Support Recovery Officer) perform complex case management for parents in need of paternity, medical and support establishment, modification of an existing order, and maintenance of support orders. Duties include communicating with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other entities to achieve the goals of the Child Support Program.
We are looking for someone who is respectful, positive, and a quick learner, as well as has a passion for serving and supporting families through the life of their Child Support order.
This Position Is Located At The Carroll Child Support Services Office Near Downtown Carroll. Carroll Is a Vibrant Community With a Small-town Atmosphere And Offers a Variety Of Recreational, Social, And Professional Opportunities. It Offers Convenient Access To a Hospital, Medical Offices, Banks, Library, Restaurants, And Other Services. The Growing List Of Amenities Includes
- A hospital, Cancer Center, and variety of medical offices and holistic medical services.
- A variety of shopping experiences including boutiques, thrift stores, specialized shops, grocery stores, farmers markets, and department stores.
- Several local restaurants in addition to the Carroll Brewing Company, Legendary Rye, and Santa Maria Vineyard &Winery
- Local music – including All Strings Attached local orchestra year-round; Live and Local events featuring free live entertainment on streets of downtown during the summer
- Two excellent school systems and one community college – Carroll Community School and Carroll Kuemper Catholic School; Des Moines Area Community College (DMACC)
- State of the Art Library
- Aquatic Center, Recreation/Fitness Center, local parks
- Swan Lake State Park – camping, fishing, kayaking/canoeing, bike/hike trail, education center, shelter house, cabin rental
- Sauk Rail Trail – 33.2 miles of paved biking/hiking trail expanding between Carroll, IA and Lake View, IA
- Museums - Carroll County Historical Museum, Chicago at Northwestern Railroad Depot & Park, Swan Lake Farmstead Museum
- Carroll Merchants baseball as well host of the 1A/2A State Baseball tournament
- Golf – Carroll Municipal Golf Course and the Carroll Country Club
- Hours 8:00 am - 4:30 pm, Monday – Friday
- Hybrid Work-From-Home schedule if requested and if approved by management
- Health, Dental and Vision Insurance Package
- IPERS Retirement package
- Option for deferred compensation (private retirement)
- Flexible Spending Accounts (medical and dependent care)
- Life Insurance
- Long Term Disability Insurance
- Employee Assistance Programs
- Employee Discount Programs
- Vacation
- Sick Leave (with no cap on hours that can carry over)
A large part of child support work requires communicating with customers via telephone, email, and written correspondence. Some customers may be reluctant to cooperate with Child Support services and programs. We are looking for a case manager who can build relationships with parents and work with them to ensure they are successful.
The selected applicant will be a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.
In Addition, Candidates Must Have The Ability To
- Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
- Read and comprehend complex instructions--including federal, state, and local laws, policy and procedures applicable to the Child Support Program--and apply them to child support casework.
- Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
- Prioritize complex tasks and time to meet established performance goals and critical deadlines.
- Perform mathematical calculations needed to accurately reflect support obligations.
- Interact with employees and customers in a manner consistent with quality customer service delivery.
- Resolve problems/issues by using good listening and positive conflict resolution skills.
- Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
- Maintain high attendance, as excessive absenteeism negatively impacts the Child Support Program.
- Produce work that requires extreme accuracy.
- Work productively in a team environment.
- Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
- Accurately retrieve, upload and index mail from an electronic mail system.
- Write clear, concise, and accurate letters that are grammatically correct.
- Travel occasionally when work is required outside of the office.
- Position requires successful completion of a criminal background check to include FBI fingerprinting.
- Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
- Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
- A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
- Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$81k-98k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
06/12/2024
WEBSITE
dvrs.state.ia.us
HEADQUARTERS
Washington, DC
SIZE
<25
INDUSTRY
Consumer Services
Related Companies
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The job skills required for Case Manager include Case Management, Customer Service, Confidentiality, Microsoft Office, Verbal Communication, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Case Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Case Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Case Manager positions, which can be used as a reference in future career path planning. As a Case Manager, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Case Manager. You can explore the career advancement for a Case Manager below and select your interested title to get hiring information.
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