ROLE AND RESPONSIBILITIES

• Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices
• Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs
• Uses discretion to approve or deny what work will be completed
• Provides drivers with options to use for maintenance of break downs while on the road
• Keeps interfacing departments abreast of ongoing situation in timely manner
• Functions as liaison between driver and repair shop of driver’s choice
• Maintains honest and open dialog with the driver at all times
• Utilizes software database to locate shops that can handle the particular problem at hand
• Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done
• Continually updates interfacing departments and drivers of progress / time frame
• Processes payment for services rendered through com check or accounts payable
• Ensures all records and invoices are scanned into software
• Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours;

ensuring critical loads and issues are given attention in a timely manner.

Any other duties as may be assigned.

• High School Diploma or equivalent.
• Previous maintenance and / or customer service experience preferred.
• Knowledge of trucking industry a plus.
• Knowledge of equipment and breakdown / repairs a plus.

PREFERRED SKILLS

• Must be customer oriented.
• Must have excellent communication skills.
• Must be able to work in fast paced environment.
• This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.

Night shift position : 6 : 00 PM - 6 : 00 AM

PI19d83b0e5c3e-30511-34538094

Last updated : 2024-06-07