Position Summary: Coordinate projects from our Sales team and website through internal and external communications to gather information and update accordingly into our systems

Key Responsibilities:

• Manage customer orders through the production process to ensure on time shipping.
• Collaborate with all internal departments to streamline the process and effectively communicate as needed.
• Be the main point of contact for the customer who has questions about their order and/or needs anything updated such as addresses or shipping methods.
• Works with customers directly to ensure proper artwork is obtained, created, and approved in a timely manner.
• Makes sure our customer is happy with the quality and timeliness of requested products and services.

Essential Qualifications:

• Able to communicate deadlines and timelines with clients
• Excels at providing an excellent customer experience
• Demonstrates attentiveness and patience
• Works and communicates well with team members
• Highly organized
• Good business judgment

Ideal Work Style:

• Strong listener and communicator
• Results oriented, highly motivated, operates with purpose and speed
• Effectively prioritizes and manages multiple tasks, projects, and customers
• Team player
• Fun and friendly is a plus!

Technical Requirements:

• Proficient in Microsoft word and excel
• Knowledge of CRM platforms (ie. Pace, Hubspot, Netsuite, Big Commerce) a plus
• Technically savvy to learn and understand software platforms