• Demonstrate sufficient product knowledge through the annual product knowledge certification assessment.
• Verify that credit and collections policies, procedures, and documentation adhere to federal and state regulations.
• Exhibit expertise in the Fair Debt Collection Act, Fair Credit Reporting Act, and other relevant collection laws.
• Possess proficient skills in skip-tracing techniques.
• Manage loan placements for repossession and collaborate with repossession agencies, ensuring thorough member notification before and after repossession proceedings.
• Recommend loans for charge-off in line with Loan Policy and provide monthly written recommendations to the Board of Directors.
• Identify, evaluate, and track portfolio trends, offering regular updates and suggestions to senior management.
• Conduct routine meetings with branch managers and lending staff to analyze underwriting and collection trends, aiming to minimize delinquency and charge-off rates.
• Develop and enforce written procedures for the collections process, ensuring adherence across the board.
• Provide coaching and training to branch managers and staff on effective collection practices, including script development for collection communications.
• Lead brainstorming sessions to foster innovation in process improvement, specifically targeting delinquency and charge-off reduction.
• Assist Branch Managers in monitoring delinquent loan payments, personally following up with members via various channels to maintain compliance with state and federal debt collection regulations.
• Formulate recommendations and documentation for payment plans, workout loans, and modification loans, ensuring accurate reporting and diligent follow-up.
• Coordinate with external agencies such as attorneys, skip tracers, and collection agencies to safeguard the credit union's interests in both secured and unsecured loans.
• Engage with members on asset recovery accounts to facilitate payment, propose payment plans, or refer cases for further collection actions.
• Oversee the initiation and monitoring of judgments, garnishments, and levies.
• Manage all aspects of the credit dispute process, including identification, recommendations, and system updates using platforms like Insight, e-Oscar, and Pacer.
• Execute right of offset, removal of account privileges, and credit line reductions in accordance with departmental protocols and guidelines.
• Uphold a high level of tact, professionalism, and confidentiality in collections work to safeguard member rights while representing the credit union.
• Possess a strong understanding of collections procedures and demonstrate current experience as a collector. Perform any additional duties as assigned.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Education:

• Bachelor's (Preferred)

Experience:

• credit union collections: 3 years (Required)
• Leadership: 3 years (Required)
• skip-tracing: 3 years (Required)

Location:

• Buffalo, NY (Required)

Work Location: Remote