8 Jobs in Brooklyn, NY
Vyze, Inc. is Hiring a Help Desk Analyst Near Brooklyn, NY
Job Title: Helpdesk Analyst
Total Estimated Assignment Hours: 36 Months
City: Brooklyn, NY (Onsite)
Any Visa
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Level 1 Helpdesk Analyst shall have at least one (1) year of experience working in a help desk environment as a helpdesk technician/analyst.
The Level 1 analyst shall be responsible for, but not be limited to the following services:
Technical assistance to end users.
Maintain log in call tracking software of all client proactive and reactive services requests.
Telephone support, screening and call avoidance, initial problem determination and resolution, and dispatching, if necessary.
Client account maintenance in ServiceNow.
Quality control of tickets (correct subjects, locations, and phone numbers).
Remote desktop support utilizing a LAN based or dial up product to assume control of the user machine and effect remote fixes.
Act as interface between technology groups and the end users.
Monitor open tickets and follow up on closed resolution.
Regards,
Navnit Singh | Vyze Inc.
(Senior Technical Recruiter)
Email: navnit@Vyzeinc.com
Hangout id: navnit.tek@gmail.com
Job Summary
Contractor
IT Outsourcing & Consulting
$66k-82k (estimate)
06/10/2024
07/06/2024
vyze.com
AUSTIN, TX
25 - 50
2019
KEITH NEALON
$5M - $10M
IT Outsourcing & Consulting
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The job skills required for Help Desk Analyst include Help Desk, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Help Desk Analyst job description and responsibilities
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