• Greet, register, and assign rooms to guests of the hotel.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Issue room keys and provide information to guests related to their stay.
• Make and confirm reservations.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Inspect rooms after housekeeping staff have indicated rooms are clean to ensure everything is in order prior to guest check-in.
• Keep records of room availability and guests' accounts, manually or using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check-out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange restaurant reservations for customers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Sort incoming mail and messages.

Required Abilities

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

• Speech Clarity — The ability to speak clearly so others can understand you.

• Speech Recognition — The ability to identify and understand the speech of another person.

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

• Written Comprehension — The ability to read and understand information and ideas presented in writing.