Parts Advisor
The Parts Advisor is responsible for providing excellent customer service to customers by accurately identifying their parts needs. Ensuring the customer receives accurate pricing, timelines for repairs and exceptional service to maintain customer satisfaction.
Responsibilities
Ensure customers receive prompt, courteous, and effective service.
Listen to customers concerns regarding their vehicles.
Accurately identify and recommend parts and services that customers need for their vehicles.
Maintain detailed records of services provided, parts ordered and received, and inventory levels.
Develop and maintain relationships with customers by providing personalized service and follow-up communication.
Carry out additional assignments that allow the dealership to leave a positive impression with customer.
Answer incoming calls in a professional and helpful manner
Offer an excellent Best in Class experience to all customers, both on the phone and in person
Master Lightyear
Complete all OEM Service training
Make sure that each customer that comes into the dealership is properly greeted.
Distribute work between technicians efficiently.
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Qualifications:
•Experience in auto parts.
•Excellent customer service and communication skills.
•Leadership and team management abilities.
•Basic computer competencies.
•Enjoy working in a fast-paced environment.
•Team player with ability to collaborate with others effectively.
•Valid driver's license and clean driving record required
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.