ABOUT BRIGHTON HOUSING AUTHORITY:

Since the Brighton Housing Authority’s (BHA’s) incorporation in 1968 it has been the organization’s community role to facilitate the alignment of available resources with community needs through the promotion, management, and development of attainable housing. In addition to BHA’s administration of the city of Brighton’s Section 8 Voucher program, BHA is committed to providing programs and services that address the area's housing needs and related issues.

JOB SUMMARY

The Service Programs Manager is responsible for overseeing the implementation of BHA’s initiative of managing the progression of positive social outcomes through the administration of innovative community services. The position will lead BHA staff in the design, implementation, and evaluation of housing and related services for the city of Brighton and surrounding area community residents.

The Service Programs Manager will work closely with community members, organizations, and businesses to develop and maintain partnerships necessary to deliver critical community services. The position will focus on defining and formalizing current services, and designing new programs targeted towards addressing community needs to ensure housing stability and self-sufficiency.

ESSENTIAL DUTIES AND FUNCTIONS:

● Lead and manage the Service Programs Team in goal setting, performance evaluation, training and development, feedback and coaching, and overall support.

● Lead the development and implementation of service programs, related tools, and outcome metrics to expand program offerings to meet identified community needs.

● Provide input in the development of Services budget, monitor and report on variances.

● Research to identify grant opportunities and assist with grant writing.

● Design and implement evaluation tools to assess the quality of services and client satisfaction.

● Establish and maintain effective working relationships with other employees, supervisors, participants, community partners, and the public.

● Locate, develop, and maintain networks and partnerships with relevant service providers, community organizations, businesses, and educational institutions.

● Work closely with city, county, and state officials to maximize resources and collaborate on shared programming initiatives.

● Actively participate as a member of BHA’s Leadership Team to develop and promote the organization's values, mission, and culture.

● Actively participate in BHA’s short-term and long-term strategic planning, ensuring alignment with the Services department goals and objectives.

● Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

● Degree in Social Work, Sociology, Psychology, or a related field; or any equivalent combination of experience and training related to the provision of services addressing housing and related needs.

● Minimum of five years of experience developing programs and/or providing services related to housing or shelter to individuals and/or families.

● Minimum of three years of experience successfully leading and supervising others.

● Training or experience in working with housing and related services.

● Demonstrated experience in grants management.

● Crisis and mental health experience helpful.

● Comfortable working with diverse populations to solve problems and build consensus.

● Exceptional attention to detail.

● Critical thinking skills, ability to solve and make informed decisions.

● Excellent written and oral communication skills.

● Excellent computer skills with demonstrated proficiency in Microsoft Office.

● Ability to perform high quality work using independent judgment and personal initiative.

● Ability to manage multiple priorities while remaining organized and focused.

● Knowledge of basic principles of conflict resolution and interpersonal communication.

● Demonstrated ability to establish trusting, confidential relationships.

● Ability to work some evenings and weekends, as required.

● Ability to speak Spanish is preferred.

● Basic knowledge of the Fair Housing practices, Housing Choice Voucher (Section 8) Program, and/or the purpose of Public Housing Authorities.

● Experience with HUD rules and regulations as related to participant paperwork, privacy issues and communication of housing authority programs to participants and prospective participants.

SUPERVISORY RESPONSIBILITIES:

Directly supervises the staff members of the Services Department, as well as interns and volunteers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid Colorado Driver’s License and vehicle insurance

PHYSICAL DEMANDS

Ability to lift 15 lbs

WORK ENVIRONMENT

The work requires normal physical activity associated with an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Brighton Housing Authority's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Job Type: Full-time

Pay: $67,000.00 - $78,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have knowledge Fair Housing practices, Housing Choice Voucher (Section 8) Program, and/or the purpose of Public Housing Authorities

Education:

• Bachelor's (Required)

Experience:

• Providing Housing/Shelter: 5 years (Preferred)

Ability to Commute:

• Suite 202 | Brighton, CO 80601 (Required)

Ability to Relocate:

• Suite 202 | Brighton, CO 80601: Relocate before starting work (Required)

Work Location: In person