Hanglock is GROWING! We are searching for an ambitious project management/customer service professional to play a critical role in our growth efforts. The ideal candidate will have customer service experience within a manufacturing environment and exceptional customer relations and project management skills. We are looking for and willing to invest in the right individual that fits our culture and shares the same passion as we do.

Objectives of this role

• Engage with all current and future customers with a professional but personal approach.
• Support all sales efforts with quote reviews, sample verification, and day to day correspondence.
• Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact and communicate project status as needed.

Responsibilities

• Establish and maintain processes for creating, editing, and supporting Sales Order Management within an ERP system.
• Track progress and provide support in all sample/R&D/First Article efforts.
• Respond to customer emails and provide supporting documentation when necessary.
• Review Customer quotes for accuracy and presentability.
• Attend production meetings to evaluate project progress and determine next steps if needed.

Required skills and qualifications

• Proven experience communicating professionally with customers
• Detailed and Accurate
• Experience coordinating efforts with all internal/external stakeholders
• Strong written and verbal communication skills
• Experience creating presentations and supporting documents
• Ability to multitask and exceptional follow up
• Have tenacity to wear several hats within the organization

Preferred skills and qualifications

• Manufacturing Experience is a plus but not required
• Project Management Experience

Job Type: Full-time

Pay: DOE

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 3 years

Schedule:

• 8 hour shift

Ability to Commute:

• Bridgeton, MO 63044 (Required)

Work Location: In person