MSI is Hiring a Senior Customer Service Representative Near Brentwood, NY
Work Hours: Monday to Friday 08:00 AM to 05:00 PM and alternative Saturdays.
Compensation: This hourly, non-exempt position pays from $22 to $25 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $55,010 and $71,750 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
- Effective and efficient handling of customer transactions.
- Accurately record and maintain customer contact information and details.
- Build and maintain company customer relationships.
- Answer inbound sales calls and make outbound sales calls.
- Consistent following up on promises and commitments in a timely manner with customers.
- Track stock levels to ensure customer orders are handled effectively.
- Assist customers in determining order requirements or services.
- Appropriately identify and escalate customer issues.
- Quote prices and credit terms, and prepare sales orders for customers.
- Retain up to date knowledge of company products, and tracks stock levels to ensure customer orders are handled effectively.
- Complete sales transactions and processing of payments.
- Schedule trucking and delivery of material to customer, based on delivery schedule.
- Create shipping order and packing list.
- Troubleshoot customer issues during delivery process.
- Partner with Sales Representative to keep account transactions and literature up to date.
- Practice Customer focus, collaboration, and communication with team
- Retain up to date knowledge of company products
- May be required to travel occasionally.
- Perform additional duties as required and or requested.
- High School Education Required. Some college work completed preferred.
- Minimum 3 years customer service experience in a Big Box retailer.
- Clear communication with the ability to use positive language.
- Attentiveness.
- Proven ability to handle multiple tasks at once.
- Goal oriented focus
- Good mathematical skills; ability to do calculations quickly.
- Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
- Intermediate skills in MS Outlook, Word and Excel.
- Bilingual (Spanish) preferred.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
- The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
- Referral, Holiday, and Annual Bonuses
- Annual pay increases
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company-paid Short Term and Long Term disability;
- Company-paid Life Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
Over the years, MSI has been the recipient of many prestigious awards including:
- Top 5 fastest growing companies - OC Business Journal
- Supplier Diversity Award - Home Depot
- #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
- Top Workplaces Award winner multiple times - Top Workplaces
- MSI Founder named the Entrepreneur of the Year - Ernst and Young
Job Summary
Full Time
Wholesale
$50k-63k (estimate)
05/27/2024
07/13/2024
msisurfaces.com
HAYWARD, CA
1,000 - 3,000
1975
MANAHAR SHAH
<$5M
Wholesale
Related Companies
About MSI
Founded in 1975, MSI is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 20 distribution centers across the United States and Canada. MSIs product line includes an extensive offering of natural stone, porcelain, ceramic, glass and quartz products imported from 36 countries on six continents. MSI imports over 38,000 containers per year and manages an inventory of over 125 million square feet, including over 300,000 slabs of natural stone and quartz. In addition, MSI has purchasing offices i ...
n India, China, Brazil, and Turkey. MSIs strategy is to work with our customers to enhance the homes and projects of consumers in North America by providing a wide selection of products that are innovative, affordable, and accessible from a single supplier. MSI offers the most competitively priced products with the widest selection and most rapid delivery times available. MSI's selections include over 5,000 SKUs including natural stone (granite, marble, travertine, slate, limestone, quartzite and sandstone), porcelain, ceramic, glass and quartz. For more information on MSI, please visit www.msistone.com.
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The job skills required for Senior Customer Service Representative include Customer Service, Commitment, Customer Focus, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Customer Service Representative positions, which can be used as a reference in future career path planning. As a Senior Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Service Representative. You can explore the career advancement for a Senior Customer Service Representative below and select your interested title to get hiring information.
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