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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Customer Support Manager will lead a team responsible for providing customer technical support required for our Informatics product disciplines. This role will lead a team that includes individual contributors as well as people leaders whose goal is to provide superior customer service in driving problem resolution and improving uptime for our customers. The support provided is via phone (CTSO team) as well as on site (National Support Team). The National Specialists conduct service, repair and/or installation of IT solutions at customer site, diagnose system failures and determines most cost-effective solution, escalate complex issues to greater level of technical support or quality reporting system, develop new customer service/product agreements and responds to customer support calls within an assigned territory.
This position is part of the Service organization and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Clinical Informatics Implementations Team and report to the Director, Clinical Implementations. If you thrive in a dynamic, multifunctional, fast paced, and high visibility support role and want to work to build a world-class support organization—read on.
In this role, you will have the opportunity to:
The essential requirements of the job include:
It would be a plus if you also possess previous experience in:
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The salary range OR the hourly range for this role is $110,000-$135,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
Full Time
Consumer Services
$85k-111k (estimate)
01/13/2024
07/03/2024
beckmancoulter.com
7,500 - 15,000
1935
$500M - $1B
Consumer Services
The job skills required for Customer Support Manager (Remote Role) include Customer Service, Leadership, Scheduling, Customer Support, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager (Remote Role). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager (Remote Role). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager (Remote Role) positions, which can be used as a reference in future career path planning. As a Customer Support Manager (Remote Role), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager (Remote Role). You can explore the career advancement for a Customer Support Manager (Remote Role) below and select your interested title to get hiring information.
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Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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