Description

Are you looking for a company that cares about employees and also provides meaningful and challenging work? Are you comfortable with technology and thrive in a fast-paced work environment? Want a job where the culture and employee engagement are overwhelmingly positive and supportive? Are you the kind of person who never meets a stranger and enjoys meeting new people even if only over the phone? Seriously, stop your job search and apply now! We are looking for you!

(Oh--and if selected for an interview, you will only meet with hiring managers who are qualified and authorized to extend a job offer to you after just ONE round of interviews. We value YOUR time and OUR time!)

ReEmployAbility is the largest national provider of specialty return-to-work services and transitional employment programs. We provide simple, fast, safe return to work solutions to help control the rising cost of workers' compensation while positively impacting the lives of injured workers.

Take a look at what we offer our employees:

Great company culture with a focus on WELLNESS!

Comfortable, clean office environment.

Paid Holidays.

Paid Time Off (PTO).

PAID time to VOLUNTEER.

Company-paid Life Insurance.

401(k) with a company match!

Benefits offered including: Medical, Dental, Vision, Short Term Disability, Pet Insurance, and more!

FLSA Status: Salary (Exempt), Full-time

Supervisor: Team Lead

Supervises: None

Summary/Objective

The Client Service Coordinator is the primary point of contact for our clients during the life of the claim. The Client Service Coordinator is responsible for offering exceptional customer service to our clients by anticipating customer needs, streamlining communication from different internal positions working on the claim, being proactive problem solvers, and program knowledge experts.

Essential Functions

• Collaborates with clients on a claim-by-claim basis to build rapport, identify barriers, create unique solutions, and effectively strategize the best way to move forward.
• Leverage Worker’s Compensation and Transition2Work program knowledge to strengthen and maintain a direct working relationship with all stakeholders.
• Partners directly with other members of the service and sales departments to serve as a conduit for streamlined and detailed communication to the clients.
• Ensures compliance with Jurisdictional guidelines and Client Preferences on the claim.
• Discusses concerns or issues regarding the claim with proposed solutions directly with the client when necessary.
• Uses previous experience and expertise to anticipate client needs and proactively provide answers to the unasked questions leading to exceptional client experiences.
• Have the foresight to see a breakdown in process and correct it before it negatively impacts the client experience and livelihood of the injured worker.
• Aligns all written and verbal communication with company Core Values for both internal and external connections.
• Collaborates with Team Leads on escalated issues or concerns to ensure the matter is handled effectively and timely.
• Maintain detailed and accurate records of assigned files in CRM.
• Manage a predetermined caseload of claims at any one time.
• Other duties as assigned.

Requirements

• Strong written and verbal communication.
• Must pay attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual.
• Flexible and adaptable to change.
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills.
• Ability to successfully collaborate with others and work as a team player.
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• Build and maintain professional relationships.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Successfully pass background check.

Required Education and Experience

• Bachelor’s degree in Business, Communications, or related field, or relevant experience in lieu of education
• 2 years providing exceptional customer service
• Knowledge of the workers’ compensation industry, preferred

Other

• Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Anyone who is capable of something can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.