2 Jobs in Boyers, PA
E-talentnetwork is Hiring an IT Specialist Near Boyers, PA
Work is performed on site with telework options when authorized by management.
DutiesAble to work independently and with minimum supervision
Provide Desktop Support services to the government user community.
Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk.
Create Remedy tickets for incidents and requests that are received by the user community while working out on the floor.
Schedule resolution times with customers prior to resolving incidents and requests by remotely utilizing SCCM or by desk-side visits.
Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available at all times.
Contact users via phone and/or email when a ticket is assigned in the individual queue at least twice per day until the incident(s) or request(s) are resolved.
Obtain acceptance of resolution by the user before formally resolving a Remedy ticket.
Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and requests.
Meet all Service Level Agreements (SLA) as listed in the Service Level Management Plan.
Perform tasks provided in the Incident Management Plan to resolve incidents and requests.
Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, Citrix, VPN, 2 Factor Authentication, remote tools and all OPM owned COTS and GOTS products.
High-level Knowledge of PC Hardware, networking, and a good working knowledge of Windows 10.
High-level knowledge of Office365, especially, MS Teams and OneDrive, Word, Excel, and Outlook.
Deploy hardware and software to fulfill user requests.
Escalate tickets to Tier 3 Technicians in the event that an incident or request cannot be resolved at the Tier 2 level.
Troubleshoot and resolve user incidents and requests dealing with OPM owned hardware and peripherals.
Ensure all Asset Management information is accurately passed on to the Asset Management Team to ensure information is recorded in Remedy Asset Management. Information provided shall include, but is not limited to, new location of user and replacement of hardware/software.
Create and/or revise Standard Operating Procedures (SOP).
Adhere to all OPM and company policies and procedures.
Assist with evaluating/testing new technologies for the agency.
Travel between field site office(s) to aid customers, as needed .
Required SkillsA combination of the desired professional certification below or related IT Higher education are necessary .
1-2 years' experience in technical Help Desk environment.
1-2 years' experience working within an Active Directory environment
1-2 years' experience in troubleshooting issues with Windows 10 and WIN 11 operating system
1-2 years' experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
1-2 years' experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable.
Experience with hardware components such as hard drives, power supplies, and motherboards.
Excellent oral and written communication skills.
Excellent phone etiquette.
Strong technical aptitude including excellent troubleshooting skills.
Ability to work with users that have limited technical knowledge.
Ability to instruct users utilizing verbal communication.
Ability to work in a fast-paced, dynamic environment.
Ability to interface with all levels of management.
Excellent time management, scheduling, and organizational skills.
Ability to work well independently or in a team setting.
Attention to detail.
High degree of patience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Summary
Full Time
$55k-68k (estimate)
05/31/2024
06/28/2024
The job skills required for IT Specialist include Troubleshooting, Operating System, Active Directory, Help Desk, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Specialist positions, which can be used as a reference in future career path planning. As an IT Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist. You can explore the career advancement for an IT Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
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IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.
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An IT specialist generally provide their services for companies regarding software, hardware, and databases.
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An IT Specialist also offer support over the phone or through remote system support software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
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Pursue Vendor-Specific Certifications (Timelines Vary).
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Earn a Master’s Degree (Optional, Two Years).
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Accurately diagnose problems and deliver solutions, either through knowledge or research.
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Consider Earning a Master’s Degree.
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Step 3: View the best colleges and universities for IT Specialist.
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