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Overview
Professionally greets and welcomes patients and their friends / family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff.
Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.
SCOPE : Professionally greets and welcomes patients and their friends / family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff.
Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.
Responsibilities Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans / files patient forms.
Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures. Contacts clinic personnel as appropriate Records patient cancellations and missed appointments;
reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart. Schedule outside consults / procedures ordered by physician Provides general administrative support by scanning / filing charts and forms or ensuring they are sent to the appropriate department / personnel for filing and scanning.
Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance. Maintains the chart message and anything that is in queue.
Scans and copies updated insurance cards. Other duties as requested or assigned. May type memos and form Qualifications High school diploma or equivalent required.
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
Must successfully complete required e-learning courses within 90 days of occupying position. Demonstrates adaptability : Handles day to day work challenges confidently;
is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. -Shows work commitment : Sets high standards of performance and works efficiently to achieve them.
Commits to quality : Emphasizes the need to deliver quality products and / or services PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear.
Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time.
Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT : The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology / hematology clinic environment.
Work will involve in-person interaction with co-workers and management and / or clients. Work may require minimal travel by automobile to office sites.
Last updated : 2024-03-29
Full Time
Ambulatory Healthcare Services
$50k-61k (estimate)
03/31/2024
06/21/2024
blueridgecancercare.com
ROANOKE, VA
100 - 200
Private
DAN TEMELES
$10M - $50M
Ambulatory Healthcare Services
The job skills required for Patient service coordinator include Scheduling, Commitment, Confidentiality, Oncology, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service coordinator positions, which can be used as a reference in future career path planning. As a Patient service coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service coordinator. You can explore the career advancement for a Patient service coordinator below and select your interested title to get hiring information.
If you are interested in becoming a PATIENT SERVICE COORDINATOR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PATIENT SERVICE COORDINATOR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PATIENT SERVICE COORDINATOR job description and responsibilities
A patient services coordinator performs administrative and customer service duties at a medical facility.
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Coordinating with hospital staff to understand a patient's condition and options.
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Ensuring treatment for patients remains within established hospital policies to protect hospital staff and provide safe care for the patient.
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Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs.
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The patient service coordinator provides comprehensive care to clients and patients by developing, monitoring, and evaluating each specific case.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PATIENT SERVICE COORDINATOR jobs
Patient services coordinators must be knowledgeable about medical terminology.
02/23/2022: Pascagoula, MS
The necessary certifications that Patient Service Coordinators must have to succeed are Certified Billing and Coding Specialist (CBCS) and Certified Medical Administrative Assistant (CMAA).
03/17/2022: Dayton, OH
Attend trainings such as Certified in Public Health and Certified Coding Specialist.
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Attain a medical terminology certificate.
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An excellent medical assistant experience can be a plus factor.
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Step 3: View the best colleges and universities for PATIENT SERVICE COORDINATOR.